Erica Furey
Estes Park,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Estes Valley Recreation And Park District
Estes Park, CO
05.2021 - Current
- I resolve customer disputes in a professional manner while maintaining positive relationships.
- I inform customers about upcoming events.
- I greet guests and provided information regarding membership rates, amenities, and local attractions.
- I perform daily cashiering duties including balancing accounts at end of shift.
- I create and renew memberships.
- I answer incoming calls from guests seeking general information.
- I restock inventory whenever needed.
- Cash handling
- I interact with customers very well, even the rude ones.
Server
Galloway Ridge
Pittsboro, NC
03.2017 - 04.2019
- Took orders from customers accurately and in a timely manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Addressed complaints to kitchen staff and served replacement items.
- Operated POS terminals to input orders, split bills and calculate totals.
- Stocked service areas with supplies during slow periods.
Cashier
Lowe's Foods
Chapel Hill, NC
10.2016 - 02.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
Education
Associate of Arts -
Central Carolina Community College
Pittsboro05-2014
Skills
- Excellent communication
- Customer Service
- Handling Complaints
- Cash Handling
- Point of Sale (POS) system operations
- Price memorization
- Cleanliness
- Food safety understanding
- Ability to Lift 30 Pounds
- Food and Beverage Service
- Specials Promotion and Upselling
- Cash handling proficiency
- Guest Services
- Sales expertise
- Friendly, courteous, and service oriented
- Able to handle rude people
- Multitasking
- Organized
Affiliations
- Running
- Volunteering
- Reading
- Photography (Nature & Landscape)
- Exercise & Group Fitness Classes
Languages
English
Native/ Bilingual
Spanish
Elementary
Certification
- CPR, AED, First Aid: Dec 2023 - Dec 2025
- Les Mills Body Pump: 2015
Addition information
Address: 1743 Redtail Hawk Dr.
Date of Birth: 11/11/1991
Nationality: American - Finnish
Citizenship: American
Criminal Record: None
Timeline
Guest Service Representative
Estes Valley Recreation And Park District
05.2021 - Current
Server
Galloway Ridge
03.2017 - 04.2019
Cashier
Lowe's Foods
10.2016 - 02.2017
Associate of Arts -
Central Carolina Community College
- CPR, AED, First Aid: Dec 2023 - Dec 2025
- Les Mills Body Pump: 2015
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