Terri Wright
Jamaica
Overview
26
26
years of professional experience
Work History
Guest Service Representative
UBS Arena
Elmont, NY
07.2024 - Current
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Facilitated smooth guest experiences through effective communication and problem-solving skills.
- Managed ticketing processes, ensuring accuracy and efficiency for event entry.
- Collaborated with team members to optimize operations during high-traffic events.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Greeted guests upon arrival by providing warm welcome.
Billing Coordinating Manager
NYC - HEALTH, HOSPITAL AT HOME
New York, NY
01.2000 - 02.2026
- Oversaw report assessments and actively addressed queues for unresolved orders.
- Facilitated order transmission to physicians for signature through EMR and alternative approved methods.
- Orchestrated communication and collaboration with home care agency staff, including nurses, social workers, care managers, and therapists, to ensure timely resolution of outstanding orders.
- Facilitated meetings with facility personnel to review and secure signatures on unsigned orders.
- Managed logistics for travel between NYC Health + Hospital facilities and community providers, focusing on efficient order signature facilitation.
- Follow NYC Health + Hospital policies related to maintenance, confidentiality, and privacy
Education
Associate of Arts - Liberal Arts And General Studies
University of Phoenix
Phoenix, AZ10.2019
Skills
- Key Strengths:
- Excellent communication skills
- Customer service
- Task delegation
- Positive attitude
- Teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Team leadership
- Adaptability and flexibility
- Customer relations
- Professional and courteous
- Self motivation
- Customer relationship management
- Operations management
- Professionalism
- Good judgment
Timeline
Guest Service Representative
UBS Arena
07.2024 - Current
Billing Coordinating Manager
NYC - HEALTH, HOSPITAL AT HOME
01.2000 - 02.2026
Associate of Arts - Liberal Arts And General Studies
University of Phoenix