Joshua Del Val
Nashville Zoo At Grassmere
Nashville,TN
1
Certification
4
years of professional experience
Detail-oriented Guest Service Representative with strong issue resolution skills and a goal-oriented mindset. Committed to enhancing guest experiences through exceptional service.
Results-driven individual with a solid background in customer service. Known for strong leadership qualities and effective documentation skills. Prepared to contribute to operational excellence and elevate guest satisfaction.
Passionate professional with experience officiating soccer matches. Utilizes strong communication and decision-making skills to enforce rules fairly and provide safe and fun environment for players. Respected by players, coaches and colleagues for knowledge, professionalism and fairness.
Work History
Guest Service Representative
11 Months- Provided exceptional customer service to enhance guest experiences and promote zoo events.
- Educated visitors about animal exhibits, fostering engagement and appreciation for wildlife conservation.
- Trained new staff on operational procedures and customer service best practices.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Sales Associate
1 Year 3 Months- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of product lines and promotions to drive sales and customer satisfaction.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Organized inventory displays to promote products effectively and improve visual merchandising.
Certified Soccer Referee
2 Years- Enforced game rules and regulations to ensure fair play among participants.
- Evaluated player conduct and made judgment calls on fouls and penalties.
- Communicated effectively with coaches and players regarding game decisions.
- Managed time efficiently during matches to maintain schedule integrity.
Education
High School Diploma
Skills
Customer service
Detail-oriented
Issue resolution
Documentation and reporting
Leadership qualities
Goal-oriented mindset
Certification
- OSHA 10 certified.
- Able to identify signs of a concussion.
- Able to identify signs heat exhaustion and stroke.
Timeline
Guest Service Representative
Nashville Zoo At Grassmere
08.2025 - CurrentRead More
Sales Associate
Lids Hat World
07.2023 - 10.2024Read More
Certified Soccer Referee
NYSA
01.2022 - 01.2024Read More
Antioch High School
High School Diploma
Read More