LORENE DIAZ
Apple Valley,CA
Summary
Independent Beauty Advisor dedicated to high levels of customer satisfaction to meet aggressive sales goals. Charismatic and personable individual with 12 years of hands-on experience helping customers find beauty products to fit needs and preferences. Quick learner committed to quickly mastering new skills and leading with positive attitude.
Overview
7
7
years of professional experience
Work History
Lead Beauty Advisor
Ulta Salon and Cosmetics
Bakersfield, CA
08.2022 - Current
- Conducted product knowledge classes to ensure staff was knowledgeable about products and services.
- Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.
- Managed stock levels of cosmetics, skincare and fragrance products ensuring shelves were well-stocked at all times.
- Created promotional displays to attract attention to specific products or brands.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Coached team members on how to provide exceptional customer service experiences.
- Implemented strategies designed to increase sales revenue through cross-selling techniques.
Merchandising Specialist
Home Depot
Bakersfield, CA
09.2018 - 01.2023
- Developed and implemented merchandising strategies to maximize product sales.
- Conducted market research and analyzed customer preferences to optimize product placement.
- Created visual displays for store shelves, counters, and windows to attract customers.
- Planned promotional events and coordinated with marketing team on advertising campaigns.
- Organized inventory of merchandise in stockroom, including labeling and tracking items.
- Assisted customers with selecting appropriate products based on their needs.
- Collaborated with vendors to ensure timely delivery of merchandise orders.
Customer Service Executive
Macys Department Store
Bakersfield, CA
11.2016 - 08.2017
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Collaborated with other departments to ensure customer satisfaction.
Education
Associate of Arts - Advanced Cosmotolgist
Milan Institute
Bakersfield, CASkills
- Social Media Marketing
- Merchandising and Display
- Promotional Event Coordination
- Client Relationship Building
- Cosmetics and Facial Care Services
- Sales Proficiency
- Service Consultations
- Product Demonstrations
Languages
Spanish
Native/ Bilingual
Timeline
Lead Beauty Advisor
Ulta Salon and Cosmetics
08.2022 - Current
Merchandising Specialist
Home Depot
09.2018 - 01.2023
Customer Service Executive
Macys Department Store
11.2016 - 08.2017
Associate of Arts - Advanced Cosmotolgist
Milan Institute