LORENE JEANETTE MENDOZA

• - Supported passport fraud detection operations in high-volume federal environment by independently reviewing passport applications and supporting documentation containing sensitive personal information while following national security protocols, privacy requirements, regulatory guidance, and established investigative procedures.

- Processed high volume of passport applications in FY2026, contributing to confirmed fraud findings (2.7%), non-fraud determinations (76.9%), inconclusive reviews (9.1%), and pending cases (11.3%), while maintaining productivity, analytical accuracy, and workload control under competing priorities.

• - Reviewed passport applications and supporting records to identify fraud indicators, discrepancies, identity inconsistencies, and possible misrepresentation; applied investigative judgment to determine next steps and case determinations within established authorities and procedures.
• - Assessed high-risk applications involving identity theft, altered or fraudulent documents, identity misrepresentation, questionable citizenship or identity evidence, and complex biographical discrepancies; completed in-depth research and corroboration to resolve inconsistencies and separate legitimate applications from cases requiring additional investigation or adjudicative review.
• - Verified identity and citizenship evidence, including birth certificates, court records, and government-issued documentation, by examining authenticity, comparing information across records, identifying discrepancies, and determining whether additional research or verification was needed.
• - Conducted comprehensive database research across federal, state, and commercial systems, including CCD, EVVE, NLETS, and LexisNexis, to corroborate applicant information, verify records, identify fraud indicators, and develop investigative findings.
• - Documented investigative findings, supporting evidence, research results, and case determinations in line with regulatory and documentation standards, providing clear and defensible information for supervisory and adjudicative review.
• - Coordinated with Diplomatic Security, correctional institutions, law enforcement agencies, and other government entities to obtain records, verify information, resolve discrepancies, and support complex passport fraud investigations.
• - Identified recurring fraud patterns and investigative issues through analysis of case information and research results, supporting consistent application of fraud-detection procedures and stronger case-review practices.
• - Designed and delivered structured training for approximately 26 personnel, including government staff, covering regulatory interpretation, fraud indicators, investigative research methods, database research, case analysis, and documentation standards; improved staff knowledge and consistency in fraud-review activities.
• - Mentored lower-level fraud associates by providing guidance on complex cases, research methodology, regulatory interpretation, documentation requirements, and investigative decision-making, supporting development of independent analytical skills and improving consistency in case processing.
• - Balanced case volume, investigative complexity, accuracy, and timeliness by prioritizing workload independently and determining when applications could be resolved through available records versus when additional research, verification, or escalation was required.

• Supported in-depth case research across internal systems and government databases to confirm citizenship evidence, identity documents, and entitlement factors.
• Reviewed passport applications and supporting records for compliance with federal regulations, procedural guidance, and eligibility standards.
• Built and delivered training program for about 75% of contracting staff using PowerPoint presentations, procedural reference guides, and guided instruction to improve procedural knowledge and promote consistent application of documentation and operational requirements.
• Assessed complex cases with discrepancies, incomplete documentation, or fraud indicators; prepared detailed case notes and referrals for further review.
• Flagged patterns of possible fraud and irregular application activity to strengthen detection and prevention efforts.
• Prepared detailed case summaries highlighting findings and discrepancies to support timely resolution and informed decision-making.
• Trained about 75% of contracting staff on application intake requirements, documentation review standards, and system navigation.
• Created instructional materials, including PowerPoint presentations and procedural reference guides, to standardize training delivery.
• Designed and delivered structured training program using PowerPoint presentations, procedural reference guides, and guided instruction to standardize training, strengthen procedural knowledge, and promote consistent application of documentation and operational requirements.
• Developed and maintained Excel tracking tools to monitor case trends, workflow data, and fraud-related metrics.
• Joined cross-functional projects to streamline workflow processes and support quality assurance compliance.
• Followed Privacy Act requirements and protected sensitive personally identifiable information (PII).

• Delivered administrative and operational support to Trust Department by preparing, organizing, and maintaining sensitive client and account documentation, facilitating compliance and operational effectiveness.
• Coordinated incoming and outgoing communications, prioritized requests, and ensured timely responses to client and departmental inquiries, enhancing service efficiency.
• Drafted professional correspondence and maintained detailed records to support account management, audits, and compliance reporting, ensuring accuracy and regulatory adherence.
• Maintained and safeguarded confidential financial and trust account records in compliance with internal policies, regulatory requirements, and federal recordkeeping standards.
• Reviewed and reconciled daily net settlement reports to ensure accuracy, detect discrepancies, and escalate items requiring further review.
• Processed stock transactions for trust accounts, including purchases and sales, ensuring proper documentation, approval routing, and regulatory compliance.
• Utilized Microsoft Office Suite (Excel, Word, PowerPoint) to generate reports, maintain spreadsheets, and create presentations supporting departmental operations.
• Exercised strong attention to detail and discretion when handling confidential financial documents and personally identifiable client information.
• Designed and delivered a structured training program reaching approximately 75% of contracting staff; developed PowerPoint presentations, procedural reference guides, and hands-on instruction to standardize training, strengthen procedural knowledge, and promote consistent application of documentation and operational requirements.
• Hours per week: 30

• Conducted in-depth investigations of high-risk wire transfers and financial transactions, identifying potential fraud, identity theft, and financial abuse, thereby safeguarding organizational assets.
• Analyzed complex transaction patterns, account histories, and financial data to assess risk exposure and determine appropriate corrective actions.
• Monitored fraud trends and emerging risk patterns to inform development and enhancement of detection and prevention strategies, strengthening overall fraud mitigation efforts.
• Utilized multiple internal banking systems, databases, and fraud detection tools to verify customer identity, authenticate transactions, and ensure compliance.
• Prepared comprehensive case documentation detailing investigative steps, findings, risk assessments, and recommended resolutions to support decision-making and compliance efforts.
• Collaborated with internal departments, branch associates, and external partners to resolve escalated fraud cases and mitigate potential financial losses.
• Exercised sound judgment in recommending account restrictions, transaction approvals, or escalation for further review to protect the financial institution.
• Proactively minimized operational losses through continuous monitoring, analysis of suspicious financial activity, and timely intervention.
• Provided guidance and mentorship to team members on investigative procedures, case resolution strategies, and fraud detection best practices.
• Hours per week: 40