LORENNA DE MELLO SANTOS
Doral
Summary
Motivated and professional individual with a strong background in customer service and public relations. Proactive in identifying operational needs and developing effective solutions. Committed to ensuring customer engagement and satisfaction through exceptional service delivery. Resourceful and highly organized, with a proven ability to build and maintain excellent interpersonal relationships, demonstrate leadership skills, and drive development initiatives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Gameleira Veterinary Clinic
05.2020 - 09.2020
- Developed and maintained customer relationships
- Restocked and organized products in the store while assisting with cleaning and general upkeep
Administrative Assistant
Max Construtora e Soluções
06.2019 - 03.2020
- Maximized daily productivity of the administrative team by organizing routines and efficiently supervising employees
- Sourced new suppliers and monitored expenses
Freelance Cashier
Bar e Choperia Quintal
10.2018 - 04.2019
- Processed various payments, handled cash register closing, and ensured transaction accuracy
Freelance Article and Publication Editor
Jornal O Espeto
04.2013 - 11.2018
- Reviewed and edited articles and news pieces for the newspaper’s weekly publications
Retail Sales Associate
Loja do Fazendeiro
10.2016 - 09.2018
- Greeted and assisted customers, negotiated payment terms and deadlines
Temporary Secretary
Ative Fitness Gym
11.2014 - 03.2015
- Provided customer support during peak season
- Scheduled assessments and training sessions, organized documents, handled bill payments, and assisted in general administrative duties
Temporary Receptionist
UTI do Celular
02.2014 - 05.2014
- Welcomed clients, assessed their visit purpose, and addressed all internal and external commercial demands
Education
Bachelor’s Degree - English Language
Unicesumar
Mariana, MG06.2021
Flight Attendant Certification -
ESAER
Belo Horizonte, MG06.2020
Bachelor’s Degree - Physical Education
Universidade Federal de Ouro Preto
Ouro Preto, MG01.2018
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Flexible schedule
- Customer assistance
- Sales expertise
- Interpersonal and written communication
- Sales trends
Certification
- Brazilian Sign Language Course, State of Minas Gerais Education Department, 180 Hours
- Intermediate Brazilian Sign Language Course, Private Institution, 100 Hours
- Seminar on Deaf Education and Interpreter Role, APILSEMG, 12 Hours
- English Extension Course, ICHS (Institute of Human and Social Sciences), 1 Year
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Retail Sales Associate
Gameleira Veterinary Clinic
05.2020 - 09.2020
Administrative Assistant
Max Construtora e Soluções
06.2019 - 03.2020
Freelance Cashier
Bar e Choperia Quintal
10.2018 - 04.2019
Retail Sales Associate
Loja do Fazendeiro
10.2016 - 09.2018
Temporary Secretary
Ative Fitness Gym
11.2014 - 03.2015
Temporary Receptionist
UTI do Celular
02.2014 - 05.2014
Freelance Article and Publication Editor
Jornal O Espeto
04.2013 - 11.2018
Bachelor’s Degree - English Language
Unicesumar
Flight Attendant Certification -
ESAER
Bachelor’s Degree - Physical Education
Universidade Federal de Ouro Preto
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