Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lorenna Guzman Rosario

Perth Amboy

Summary

Perform, offer and develop all my skills, achieving an excellent result in the work and the assigned area, as well as acquiring, through the trust, and invaluable experience with which I will be able to take an extremely important step in my personal improvement, together with the immense pride of being part of your team work.

Overview

4
4
years of professional experience

Work History

Package Handler Trainer

FedEx
Keasbey, NJ
07.2025 - Current
  • Trained new package handlers on safety protocols and operational procedures.
  • Developed training materials to enhance employee understanding of efficient package handling techniques.
  • Monitored performance of trainees, providing feedback to improve skills and productivity.
  • Streamlined onboarding process for new hires, reducing training time while maintaining quality standards.
  • Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.

CHHA

Goodwill Caring Healthcare Services
Hillsborough, NJ
04.2024 - 05.2025
  • Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
  • Developed individualized care plans in collaboration with healthcare teams, tailoring services to client needs.
  • Implemented safety protocols to maintain a secure environment for clients and minimize risks of injury.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
  • Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
  • Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
  • Utilized universal precautions and infection control principles in all aspects of care.

Merchandiser Processor

Best Buy
Piscataway, NJ
08.2023 - 01.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Verified products appeared at correct locations in proper quantities.

Customer Service Representative

Alorica
Santo Domingo, RD
01.2022 - 03.2022
  • Resolved customer inquiries efficiently, ensuring a positive experience and fostering customer loyalty.
  • Utilized CRM software to track interactions and maintain accurate records of customer communications.
  • Provided product information and troubleshooting assistance, enhancing customer understanding and satisfaction.
  • Collaborated with team members to streamline processes, improving response times for customer issues.

Education

High School Diploma -

La Inmaculada Fe Y Alegria
Santo Domingo, RD

Certificate - CHHA

PRAHD (Puerto Rican Association For Human Development)
Perth Amboy, NJ
03.2024

Diploma - Secretary Executive

Infotep
Santo Domingo, RD
01.2021

Skills

  • Warehouse navigation
  • Pallet jack operation
  • Loading and unloading
  • Data entry
  • Call center experience
  • Client relations
  • Active listening
  • Critical thinking
  • Customer service
  • Coordination

Timeline

Package Handler Trainer

FedEx
07.2025 - Current

CHHA

Goodwill Caring Healthcare Services
04.2024 - 05.2025

Merchandiser Processor

Best Buy
08.2023 - 01.2024

Customer Service Representative

Alorica
01.2022 - 03.2022

High School Diploma -

La Inmaculada Fe Y Alegria

Certificate - CHHA

PRAHD (Puerto Rican Association For Human Development)

Diploma - Secretary Executive

Infotep