Lorenna Guzman Rosario
Perth Amboy
Summary
Perform, offer and develop all my skills, achieving an excellent result in the work and the assigned area, as well as acquiring, through the trust, and invaluable experience with which I will be able to take an extremely important step in my personal improvement, together with the immense pride of being part of your team work.
Overview
4
4
years of professional experience
Work History
Package Handler Trainer
FedEx
Keasbey, NJ
07.2025 - Current
- Trained new package handlers on safety protocols and operational procedures.
- Developed training materials to enhance employee understanding of efficient package handling techniques.
- Monitored performance of trainees, providing feedback to improve skills and productivity.
- Streamlined onboarding process for new hires, reducing training time while maintaining quality standards.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
CHHA
Goodwill Caring Healthcare Services
Hillsborough, NJ
04.2024 - 05.2025
- Provided compassionate personal care, assisting clients with daily living activities and promoting independence.
- Developed individualized care plans in collaboration with healthcare teams, tailoring services to client needs.
- Implemented safety protocols to maintain a secure environment for clients and minimize risks of injury.
- Provided mobility assistance such as walking and regular exercising.
- Provided companionship reducing feelings loneliness isolation improving patient''s overall emotional wellbeing.
- Performed light housekeeping tasks for patients, creating a clean and comfortable living environment conducive to healing.
- Maintained patient safety by closely monitoring their health status and promptly addressing any concerns or changes in condition.
- Utilized universal precautions and infection control principles in all aspects of care.
Merchandiser Processor
Best Buy
Piscataway, NJ
08.2023 - 01.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
Customer Service Representative
Alorica
Santo Domingo, RD
01.2022 - 03.2022
- Resolved customer inquiries efficiently, ensuring a positive experience and fostering customer loyalty.
- Utilized CRM software to track interactions and maintain accurate records of customer communications.
- Provided product information and troubleshooting assistance, enhancing customer understanding and satisfaction.
- Collaborated with team members to streamline processes, improving response times for customer issues.
Education
High School Diploma -
La Inmaculada Fe Y Alegria
Santo Domingo, RDCertificate - CHHA
PRAHD (Puerto Rican Association For Human Development)
Perth Amboy, NJ03.2024
Diploma - Secretary Executive
Infotep
Santo Domingo, RD01.2021
Skills
- Warehouse navigation
- Pallet jack operation
- Loading and unloading
- Data entry
- Call center experience
- Client relations
- Active listening
- Critical thinking
- Customer service
- Coordination
Timeline
Package Handler Trainer
FedEx
07.2025 - Current
CHHA
Goodwill Caring Healthcare Services
04.2024 - 05.2025
Merchandiser Processor
Best Buy
08.2023 - 01.2024
Customer Service Representative
Alorica
01.2022 - 03.2022
High School Diploma -
La Inmaculada Fe Y Alegria
Certificate - CHHA
PRAHD (Puerto Rican Association For Human Development)
Diploma - Secretary Executive
Infotep