Lorens Diaz

• Prepared and presented Truck and Trailer body repair estimates for customer review and approval
• Liaised with parts vendors to gather pricing information for estimate preparation.
• Grew revenue within existing accounts through consistent follow-up and relationship management
• Ensured all sales activities aligned with company body repair standard specifications
• Prospected and developed new business through cold calls, mailers, line cards, and onsite visits
• Conducted thorough pre- and post-repair unit inspections to ensure quality and accuracy
• Built and maintained strong customer relationships, driving repeat business and increased loyalty
• Increased sales by proactively engaging customers and effectively addressing customer needs

• Prepared and presented Truck and Trailer body repair estimates for customer review and approval
• Liaised with parts vendors to gather pricing information for estimate preparation.
• Grew revenue within existing accounts through consistent follow-up and relationship management
• Ensured all sales activities aligned with company body repair standard specifications
• Prospected and developed new business through cold calls, mailers, line cards, and onsite visits
• Conducted thorough pre- and post-repair unit inspections to ensure quality and accuracy
• Built and maintained strong customer relationships, driving repeat business and increased loyalty
• Increased sales by proactively engaging customers and effectively addressing customer needs

• Oversaw Walmart truck,trailer and reefer maintenance operations
• Led and oversaw Parts Department and administrative operations, improving efficiency, accuracy, and cross-department coordination.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Evaluated technician performance and implemented training initiatives
• Developed and maintained preventive maintenance schedules for trucks, trailers, yard tractors, and refrigeration units
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.

LEAD TECHNICIAN ROLE - 1ST YEAR

• Performed maintenance and diagnostic repairs on light and heavy duty vehicles
• Reduced downtime for vehicles by promptly diagnosing and repairing mechanical issues
• Collaborated closely with dispatch teams to coordinate scheduled maintenance appointments
• Provided technical guidance to junior technicians on complex repair tasks or diagnostics as needed
• Responded to emergency road calls and field repairs with efficiency and professionalism

MANAGER ROLE: 2ND - 5TH YEARS

• Managed mobile service operations across assigned service areas
• Managed technician leadership, training, and performance development
• Managed dispatching, scheduling, and job prioritization
• Managed fleet maintenance and trailer repair activities
• Managed customer relationships and service communications
• Managed quality control and safety compliance standards
• Managed parts and inventory management for mobile units
• Managed KPI tracking, productivity metrics, and reporting
• Managed cost control initiatives and efficiency improvements

• Directed all vehicle reconditioning operations, including detailing, repairs, body work, and inspections
• Scheduled and managed reconditioning technicians, detailers, and support staff
• Implemented process improvements to optimize throughput and minimize downtime
• Monitored inventory levels, quality metrics, turnaround times, and costs
• Trained and mentored staff to sustain productivity and quality standards
• Coordinated reconditioning priorities with sales, service, and procurement departments
• Managed vendor relationships for outsourced services such as body, glass, and upholstery work

• Diagnosed and repaired all makes and models of vehicles
• Managed work orders, estimates, and inventory control
• Oversaw customer interactions, sales, and daily shop operations