Lorenza Lofton
New Orleans,LA
Summary
Reliable shift supervisor with extensive experience supporting frontline service teams in food service settings. Skilled in staff training, schedule coverage, cash reconciliation, and workplace compliance. Known for calm leadership, clear communication, and strong guest service during busy shifts.
Overview
39
39
years of professional experience
Work History
Shift Supervisor
Compass Group Management
New Orleans, Louisiana
10.1987 - Current
- Supported Compass Group shift operations and frontline service teams.
- Assigned staff duties and adjusted coverage to ensure optimal service during busy dining periods.
- Ensured food safety, sanitation, and workplace compliance standards were met consistently.
- Trained team members on service procedures and station routines.
- Resolved customer concerns to enhance guest service experience and satisfaction.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
Education
High School Diploma -
Abramson High School
New Orleans, LA05-2035
Skills
- Food safety
- Cash handling
- Staff training
- Scheduling staff
- Team leadership
- Customer service
- Conflict resolution
Timeline
Shift Supervisor
Compass Group Management
10.1987 - Current
High School Diploma -
Abramson High School