Hi, I’m
Lorenzo Galli
Douglassville,PA
Summary
Experienced store manager/senior retail sales leader with a creative and savvy approach. Proven track record of building upscale client and customer bases, achieving outstanding sales results, and driving sustained growth in high-end retail organizations. Recognized for strategic decision-making and independent problem-solving abilities. Committed to enhancing skills, developing associates, building relationships, and contributing to organizational goals and market image. Respected mentor known for professional integrity and fostering productive sales and team relationships.
Overview
19
years of professional experience
1
Certification
Work History
Amazon Fresh
Assistant Store Manager
02.2022 - Current
Job overview
- Company Overview: Amazon Fresh is a grocery retailer chain, subsidiary of Amazon, with physical stores and delivery services in most major U.S
- Cities, as well as some international ones
- Responsible for the day-to-day store operations and lead a team of engaged grocery associates to deliver a one of a kind shopping experience for customers
- Maintain a vibrant store culture based on customer obsession, trust, respect, continuous learning, safety, and fun
- Implement all Food Safety and Alcohol requirement under PA laws
- Lead a team of 30/40 associates to deliver results while enabling a positive customer and employee experience including relaying expectations, managing performance, providing regular feedback, and supporting career development
- Responsible for all Back of House and Front of House task including executing standard operating receiving, replenishing, planogram execution, promotional and merchandising implementation
- Maintain a safe, clean, and secure environment to ensure the security of all employees, customers, and products in the store
- Amazon Fresh is a grocery retailer chain, subsidiary of Amazon, with physical stores and delivery services in most major U.S
- Cities, as well as some international ones
Wawa
Night Supervisor
12.2017 - 02.2022
Job overview
- Company Overview: Wawa is an American chain of convenience store and gas station along the east coast of the United States
- Responsible for the complete operation of the store when senior management is not present
- Make recommendation to the store manager about any store concern and opportunity
- Ensure exceptional customer service is being delivered at all time
- Provide direction, motivation and coaching for associate during shifts
- Ensure execution of establish softy, security, quality and operations policies and standards
- Manage cash flow between registers and safe
- Receive deliveries and ensure the store is almost customer ready
- Wawa is an American chain of convenience store and gas station along the east coast of the United States
HOMEGOODS
Assistant Manager
08.2017 - 07.2019
Job overview
- Company Overview: HomeGoods is an American chain of discount home furnishing stores
- The retailer specializes in name brand furniture, linens, cooking products, art and other home accessories offered at decent prices
- Seasonal decorations are also offered at discount prices
- Responsible for generating a $10 Million business by developing strategies to raise customers' pool, expand store traffic and optimize profitability
- Started as a merchandise manager and promoted to operation manager
- Recruited, developed and managed a team of 45 to 70 coordinators, cashiers and warehouse associates ensuring appropriate training for each of them according of their roles
- Manage scheduling and staffing requirements for day-to-day operation
- Consistently drive expected sales through timely and positive coaching of the sales team, incorporating individual metrics (KPI) and resulting in improved Associate performance
- Managed and maintained current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and backroom organization
- Analyze PNL reports to ensure profitability of the store
- Manage in-store delivery to make sure all products are accounted for and processed in a timely manner threw constant communication with the distribution center
- HomeGoods is an American chain of discount home furnishing stores
- The retailer specializes in name brand furniture, linens, cooking products, art and other home accessories offered at decent prices
- Seasonal decorations are also offered at discount prices
HHGREGG
General Manager
07.2016 - 04.2017
Job overview
- Company Overview: Appliance, electronics and furniture retailer that is committed to providing customers with a truly differentiated purchase experience through superior customer service, knowledgeable sales associates, and the highest quality product selections
- Responsible for generating an $8 Million business by developing strategies to raise customers' pool, expand store traffic and optimize profitability
- Recruit, hire and develop a staff of 18 people
- Meet sales goals by training, motivating, mentoring and providing feedback to sales professionals
- Conduct personnel performance appraisals to assess training needs and build career paths
- Maintain outstanding store condition and visual merchandising standards by following planograms and company direction
- This includes monitoring on a daily base product pricing and close outs levels
- Partnering with the warehouse and distribution center to ensure that deliveries are execute as schedule and that all issues are expedite in a timely manner
- Appliance, electronics and furniture retailer that is committed to providing customers with a truly differentiated purchase experience through superior customer service, knowledgeable sales associates, and the highest quality product selections
LONGCHAMP
Freelance Sales Professional
10.2015 - 06.2016
Job overview
- Company Overview: French luxury leather goods company, founded in Paris in 1948 serving clients worldwide in 80 countries and 1,500 retail outlets, including more than 300 upscale luxury boutiques
- In the US, Longchamp has been distributed through retailers since the 1950s and currently operates 17 boutiques
- Generated and maximized sales by creating an all-encompassing upscale customer experience
- Completed special projects as requested including merchandising, windows visuals set up, restocking product and organizing the stockroom
- Maintained highest standard in store appearance
- French luxury leather goods company, founded in Paris in 1948 serving clients worldwide in 80 countries and 1,500 retail outlets, including more than 300 upscale luxury boutiques
- In the US, Longchamp has been distributed through retailers since the 1950s and currently operates 17 boutiques
TOURNEAU
Store Manager
05.2013 - 08.2015
Job overview
- Company Overview: Luxury watch retailer established in 1900, operating 33 stores across 13 states
- It is the largest authorized retailer of timepieces in the USA, with about 8,000 watches and 100 brands including the world's biggest selection of certified pre-owned watches
- Responsible for generating an annual $9 Million business in Fine Watches
- In 2 years, the store improved from a -9% sales on a rolling 12-month period to a +21% YTD, achieved by improving Sales Professionals hired threw constant coaching and recruiting the right people
- Constantly analyzed sales and created action plans to achieve desired results
- Established and monitored individual Sales Professionals and store sales goals, KPI's, NPS scores, Mystery Shoppers; appeased and monitored performance and took corrective action when required
- Provided positive role model spending time on the selling floor as a regular and active participant in selling to and servicing customers; created and maintained a dynamic team environment to support it
- Maintained and organized daily register, banking functions, communicating and setting appointments with outside vendors that provided services for the store; managed and monitored sales figures, payroll budgets, controllable expenses and inventory control best practices to achieve targets
- Managed store execution in accordance with the company's visual and operational standards
- Managed and maintained current programs for optimal performance practices, including training modules, communication binder, bulletin boards, holds and damages, schedules and back room organization
- Luxury watch retailer established in 1900, operating 33 stores across 13 states
- It is the largest authorized retailer of timepieces in the USA, with about 8,000 watches and 100 brands including the world's biggest selection of certified pre-owned watches
Macy's
Sales Manager
07.2006 - 05.2013
Job overview
- Responsible for generating sales of $15 Million annually and for managing multiple sales floors and departments, including Jones New York Collection, AK, Alfani, Jones New York Signature, DKNY Jeans, Tommy Hilfiger, Puma, Nike and The North Face
- Regularly earned quarterly recognition for achieving highest sales and credit card sales in front of peers and associates
- Selected to mentor and train more than 10 new managers including Store Manager Track, Buyers and Planners lasting up to 3 months
- Recruited, developed and managed a team of 30 to 100 Sales Associates and Stock Team in various departments ensuring appropriate training and ongoing selling skill development through product knowledge, selling role playing and on-site vendor visits
- Managed scheduling and staffing requirements for day to day and holiday schedules
- Consistently drove expected sales of associate through timely and positive coaching, incorporating individual metrics and resulting in improved Associate performance
Macy's
Sales Associate
06.2005 - 07.2006
Job overview
- Within 4 months of hire rapidly assigned increasing responsibilities, including safe security for the entire Fine Jewelry and watches department; represented, sold and specialized in Fine Watches like TAG, Movado, Raymond Weil, Gucci, Coach as well as Fine Jewelry lines including Solitaires and Estate lines
- Consistently achieved sales that exceeded set goals; promoted customer service and purchases by recommending, describing and demonstrating products, using vendor and internal selling techniques and product knowledge
- Always responded to a wide variety of customer service needs, promoted Macy's Star Rewards Credit Card, and stocked merchandise
Education
Libera Università di Lingue e Comunicazione IULM
Bachelor Degree’s from Fashion and Design
01.2003
University Overview
Thesis Title: “The Development of Textile Printing in the Como Manufacturing Industry.”
Skills
Customer Service
Store Organization
Team Building and Leadership
Upselling and Cross Selling
Mentoring and Coaching
Operations
Inventory Management
Strategic Planning
KPI Tracking
Hiring and Onboarding
Scheduling
Problem-Solving
Certification
- Food Safety Certification, 04/01/22 to 04/01/27
- RAMP Certification, 04/01/22 to 04/01/24
- Food Safety Proctor Certificate, 05/01/22 to 05/01/25
- Adult and Pediatric First Aid/CPR/AED, 04/01/22 to 04/01/24
Languages
Italian
Native or Bilingual
Timeline
Assistant Store Manager
Amazon Fresh
02.2022 - Current
Night Supervisor
Wawa
12.2017 - 02.2022
Assistant Manager
HOMEGOODS
08.2017 - 07.2019
General Manager
HHGREGG
07.2016 - 04.2017
Freelance Sales Professional
LONGCHAMP
10.2015 - 06.2016
Store Manager
TOURNEAU
05.2013 - 08.2015
Sales Manager
Macy's
07.2006 - 05.2013
Sales Associate
Macy's
06.2005 - 07.2006
Libera Università di Lingue e Comunicazione IULM
Bachelor Degree’s from Fashion and Design
- Food Safety Certification, 04/01/22 to 04/01/27
- RAMP Certification, 04/01/22 to 04/01/24
- Food Safety Proctor Certificate, 05/01/22 to 05/01/25
- Adult and Pediatric First Aid/CPR/AED, 04/01/22 to 04/01/24
Similar Profiles
JEANA COOPERJEANA COOPER
L4 ASM at Amazon FreshL4 ASM at Amazon Fresh
Alyssa ParmegianiAlyssa Parmegiani
Associate at Amazon FreshAssociate at Amazon Fresh
Michael LedfordMichael Ledford
Store Manager at Amazon FreshStore Manager at Amazon Fresh