Lorenzo Gonzalez
Plano
Summary
Dynamic Leasing Manager with a proven track record at Willow Bridge Property Company, excelling in tenant relations and marketing strategies. Achieved a 95% occupancy rate through effective negotiation and conflict resolution. Proficient in software utilization and committed to enhancing customer satisfaction, driving successful leasing operations across a diverse portfolio.
Overview
10
10
years of professional experience
Work History
Sales Agent
Spectrum
Farmers Branch, TX
06.2025 - Current
- Developed strong customer relationships, enhancing satisfaction and loyalty.
- Conducted in-depth product demonstrations to inform and educate clients.
- Utilized TURF software to manage leads and track sales progress efficiently.
- Collaborated with team members to strategize on closing high-value deals.
- Developed strong relationships with clients through excellent customer service and regular follow ups.
- Explained features and advantages of products and/or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Developed and maintained strong working relationships with professionals within assigned territory.
Leasing Manager
Willow Bridge Property
Dallas, TX
02.2025 - 06.2025
- Implemented effective marketing strategies to boost occupancy levels.
- Resolved tenant issues promptly to enhance satisfaction.
- Coordinated general maintenance and repairs for commercial and residential properties.
- Addressed customer inquiries efficiently, ensuring timely service.
- Assisted in preparing marketing materials for vacant units.
- Oversaw leasing processes from inquiry to lease signing, ensuring a seamless experience.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed leasing operations for a portfolio of over 600 residential units, achieving and maintaining a
95% occupancy rate. - Negotiated rental agreements ensuring favorable conditions for both the company and tenant.
Leasing Agent
Graystar
Irving, TX
12.2024 - 02.2025
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Managed tenant inquiries, providing timely responses and resolving concerns effectively.
- Processed rental applications, ensuring thorough background checks and documentation compliance.
- Coordinated lease signings, explaining terms and conditions to new tenants clearly.
- Assisted in marketing initiatives, utilizing online platforms to attract potential renters.
- Collaborated with maintenance teams to address tenant issues promptly and efficiently.
- Developed positive relationships with residents, enhancing tenant retention through exceptional service.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Used REAL PAGE Software to keep record of financial transactions and rental applications.
Leasing Consultant
IMT Residential
Dallas, TX
11.2022 - 02.2024
- Effective utilization of industry predominate software: MRI, Rent Dynamics, Bluemoon, Lease Rent Optimizer (LRO) software and all Microsoft programs to include daily scheduling and utilization of Outlook manager.
- Obtained continuing education credits in specialized leasing, closing and phone conversion methods allowing me to exceed the national average closing ratio metrics.
- Well versed in customer service, negotiation experience and multiple format touring methods.
- Assist clients in all aspects of their living experience.
- Participation in an internal program to activate and increase all social media campaigns including assisting with the development of resident functions and boosting them on social platforms.
- Assisted in creating marketing campaigns including email, print and digital social media content.
- Based on this participation and market analysis, IMT Residential was able to achieve SOCI's top 25 Visibility Index multiple years running.
Service Assistant
IMT Residential
Dallas, TX
01.2022 - 11.2022
- Trained and maintained all aspects of property upkeep and curb appeal.
- Excelled in customer communication and providing excellence to the customers living experience allowing me to promote up from the service team onto the leasing team.
Service Advisor
Nissan Clay Cooley
Dallas, TX
08.2019 - 11.2022
- Performed and assisted with evaluations for both technical and advanced issues to assist customers with the care and maintenance of their automotive needs.
- Maintained service appointments, and trained employees in repair and automotive needs.
Lead Cashier
Panda Express
Addison, TX
03.2016 - 08.2019
- Performed both opening and closing duties in an atmosphere that provided direct customers with over 30 world-famous menu items.
- Maintained all required safety and food-handling expectations.
- Delivered food in a prompt, friendly manner.
- Operated a POS system, fulfilling over 1,500 orders per shift.
Education
High School Diploma -
Plano West Senior High School
Plano, TX06.2017
Automotive Mechanic Certificate: Automotive Techno -
Brookhaven College
Dallas, TX2017
Skills
- Marketing strategies
- Tenant relations
- Financial analysis
- Negotiation skills
- Software utilization
- Social media marketing
- Conflict resolution
- Leasing agreements
- Active listening
- Maintaining closing ratios
- Attention to detail
- Time management abilities
- Professionalism
- Sale and rental recordkeeping
- Negotiation expertise
- Microsoft office
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Agent
Spectrum
06.2025 - Current
Leasing Manager
Willow Bridge Property
02.2025 - 06.2025
Leasing Agent
Graystar
12.2024 - 02.2025
Leasing Consultant
IMT Residential
11.2022 - 02.2024
Service Assistant
IMT Residential
01.2022 - 11.2022
Service Advisor
Nissan Clay Cooley
08.2019 - 11.2022
Lead Cashier
Panda Express
03.2016 - 08.2019
High School Diploma -
Plano West Senior High School
Automotive Mechanic Certificate: Automotive Techno -
Brookhaven College