LORENZO IRAHETA-LEON
Leesburg
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Hotel Front Desk Supervisor
Best Western Hotel & Conference Center
12.2024 - 05.2026
- Managed guest check-in and check-out processes efficiently while maintaining a high standard of customer service.
- Resolved guest concerns and booking issues promptly, contributing to positive guest experience and repeat business.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and address guest needs in real time.
- Handled reservations, phone inquiries, and administrative tasks while balancing multiple properties in a fast-paced environment.
- Trained and mentored new front desk staff to enhance service quality and efficiency.
Seafood Department Manager
Wegmans
09.2023 - 12.2024
- Trained 10 new hires in department processes, customer service standards, and POS system usage.
- Streamlined opening & closing procedures—reducing prep time by 55% and shared best practices company wide.
- Handled shift supervision, inventory management, and conflict resolution during peak hours.
- Managed seafood inventory, ensuring freshness and quality standards met daily.
Freelance Recruiter
Self-Employed
01.2021 - 08.2023
- Sourced 100+ candidates via local community and student organizations; achieved a 25% conversion rate within six months.
- Managed candidate outreach, scheduling, and onboarding logistics using Google Workspace and Zoom.
- Collaborated with leadership to refine recruitment messaging and improve event turnout by 15%.
- Managed applicant tracking system to maintain organized records of recruitment activities.
Education
Bachelor of Science - Communications & Journalism
George Mason University
Fairfax, VA05-2026
Skills
- Cash handling expertise
- Complaint handling
- Property management systems
- Hotel industry experience
- Teamwork
- Attention to detail
- Conflict resolution
- Staff training and development
- Computer skills
Certification
- ServSafe
- CPR & AED
- First Aid
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Elementary
Timeline
Hotel Front Desk Supervisor
Best Western Hotel & Conference Center
12.2024 - 05.2026
Seafood Department Manager
Wegmans
09.2023 - 12.2024
Freelance Recruiter
Self-Employed
01.2021 - 08.2023
Bachelor of Science - Communications & Journalism
George Mason University