Lorenzo Jackson
Hampton,VA
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Certification
Work History
Restaurant Waiter
Pho 79
04.2022 - 04.2022
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Maintained clean and organized dining areas for optimal guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Answered customers' questions, recommended items, and recorded order information.
- Contributed positively to the overall workplace culture through proactive communication, problem-solving, and a commitment to continuous improvement.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Used credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
High School Diploma -
Bethel High School
Hampton, VA06.2024
Skills
- Service Quality
- Customer Service
- Cleanliness
- Table Bussing
- Menu presentation
- Table Setting
- Adaptability
Certification
- [Area of certification] Training - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Timeline
Restaurant Waiter
Pho 79
04.2022 - 04.2022
High School Diploma -
Bethel High School
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