Lorenzo Jackson
Matteson,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Yard Hostler Driver
Walmart
Joliet, IL
08.2022 - Current
- Maintained accurate records of products, materials, and shipments.
- Operated yard hostler truck to transport material between loading, unloading, storage and production areas.
- Inspected vehicles for mechanical items and safety issues before operating them.
Help Desk Technician
Stallion Express
Burr Ridge, IL
01.2019 - 08.2022
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in the installation of new hardware and software components.
- Resolved network connectivity issues.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
Customer Service Representative
Home Depot
Chicago, IL
04.2016 - 01.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
Inventory Specialist
Management Health Solutions Inc.
Chicago, IL
05.2011 - 03.2016
- Maintained accurate and up-to-date inventory records.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Performed root cause analysis of variances between actual vs expected results.
Education
Associate of Science - Computer And Information Sciences
Everest College - Chicago
Chicago, IL10-2006
Skills
- Issue Resolution
- Troubleshooting and diagnosis
- Data Security
- System Administration
- User Training
- Remote Support
- Technical Support
- Data Entry
- Information Security
- Inbound and Outbound Calling
Certification
- Chegg skills Cybersecurity
Languages
English
Full Professional
Spanish
Elementary
Timeline
Yard Hostler Driver
Walmart
08.2022 - Current
Help Desk Technician
Stallion Express
01.2019 - 08.2022
Customer Service Representative
Home Depot
04.2016 - 01.2019
Inventory Specialist
Management Health Solutions Inc.
05.2011 - 03.2016
Associate of Science - Computer And Information Sciences
Everest College - Chicago