Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Lorenzo Johnson

Chicago,IL

Summary

Dynamic Operations Manager and Retail Sales Associate with a proven track record at Dicks Sporting Goods and We Come To Clean LLC. Excelled in customer service and problem-solving, enhancing customer engagement and streamlining operations. Achieved significant improvements in workflow management and team collaboration, demonstrating exceptional product knowledge and POS system proficiency.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Dicks Sporting Goods
07.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Preformed a value-based pitch, emphasizing how the company's products, services, or partnership will benefit them.

Operations Manager

We Come To Clean LLC
09.2020 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external customers and suppliers.
  • Streamlined operational processes by implementing efficient workflow management strategies.


Education

Bachelor of Arts - Architectural Engineering

University of Chicago, Chicago, IL
06-2028

High School Diploma -

Rauner College Prep, Chicago, IL
06-2024

Skills

  • Customer service

  • Teamwork

  • Problem-solving

  • Teamwork and collaboration

  • POS system operation

  • Truck unloading

  • Positive customer engagement

  • Product knowledge

Accomplishments

  • Received Employee of the Month for outstanding performance
  • Exploring AI, blockchain & other emerging technologies.

Timeline

Retail Sales Associate - Dicks Sporting Goods
07.2023 - Current
Operations Manager - We Come To Clean LLC
09.2020 - 07.2023
University of Chicago - Bachelor of Arts, Architectural Engineering
Rauner College Prep - High School Diploma,

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Lorenzo Johnson