Lorenzo Jones

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

* Provided Excellent Customer Service to customers

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
• Developed strong relationships with customers through friendly interactions, anticipating their needs and exceeding expectations.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.