Lorenzo Mendez-Mendez
YORK,PA
Summary
Resourceful Regional Technician known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and network management. Excel at problem-solving, time management, and adaptability, ensuring seamless operations across multiple sites.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Regional Technician
Lefcon
, PA
2026.05 - Current
- Traveled to client locations across U.S. to deliver hands-on technical support and resolve issues, enhancing customer satisfaction through effective image documentation.
- Utilized remote management tools and diagnostic software to resolve technical issues efficiently, reducing client downtime and improving service reliability.
- Configured, installed, and troubleshot servers, workstations, network switches, and firewalls, ensuring compliance with industry standards and fulfilling client requirements.
IT Technician
Precision Custom Components, LLC
York, PA
2023.06 - 2024.04
- Resolved 20 to 30 helpdesk tickets daily using SysAid, ensuring timely support for users
- Setup new accounts for new employees via active directory
- Setup users within Microsoft Exchange
- Oversaw hardware and asset management to optimize resource allocation. managing devices as needed and ordering new equipment.
- Working in a Windows 10 with 0365 and other MS applications
- Managed mobile devices through Mobile Endpoint Management for iOS and Android, maintaining device compliance
- Met all service agreements for users while delivering high-quality customer service
- Work with users deskside and provide remote IT support
Tier 1 Technical Support Representative
Lefcon
Harmony, Pennsylvania
2025.04 - 2026.05
- Resolved revenue-impacting tickets within one hour
- Managed escalated help desk tickets promptly
- Work with vendors as the middle man alongside the client
FRT
Lefcon
Harmony, Pennsylvania
2024.05 - 2025.04
- Receive up to 20 calls per day and try to resolve end users’ IT issues in 15 minutes
- Utilized internal software such as IT Glue for documentation, Datto for remote support, and Autotask for ticketing
- Work on different issues for various hotels from brands like Marriott, Hyatt, Hilton
IT Support Technician
ThredUp
2021.12 - 2023.06
- Install, monitor, and support new software and hardware components
- Installed, monitored, and supported software and hardware components to ensure optimal performance for users
- Troubleshot issues with photography equipment, desktops, touchscreen monitors, and printers to minimize downtime
- Ordered warehouse IT equipment and supplies for warehouse IT equipment and supplies, managing returns when necessary
Cell Phone Inspector
Assurant
2021.03 - 2021.10
- Diagnose preowned iPhones in a timely manner per hour
- Promoted to quality control and did 2nd checks and found new problems
- Managed disposal of cellphone batteries to prevent fines
Education
Bachelor's degree - Information Technology
Harrisburg University of Science and Technology
Networking and Cyber Security -
York County School of Technology
Associate of Arts and Sciences – AAS - Computer Systems Networking and Telecommunications
HACC, Central Pennsylvania's Community College
Skills
- IT Troubleshooting
- Basic Networking
- Customer Service
- Spanish Translation
- 0365
- Google Drive
- Apple Software
- MS Suite
- Windows 10/11
- Ticketing Systems
- Mobile Device Management
- IOS
- Microsoft Exchange
- Active Directory
- Group Policy
- Breakfix
- Imaging
- Smart Deploy
- Printer
- Data Entry
- Photography
- POS systems
Certification
- CompTIA IT Fundamentals Certification, York County School of Technology
- CompTIA A+
Bi Lingual
Spanish
Personal Information
Spanish
Timeline
Regional Technician
Lefcon
2026.05 - Current
Tier 1 Technical Support Representative
Lefcon
2025.04 - 2026.05
FRT
Lefcon
2024.05 - 2025.04
IT Technician
Precision Custom Components, LLC
2023.06 - 2024.04
IT Support Technician
ThredUp
2021.12 - 2023.06
Cell Phone Inspector
Assurant
2021.03 - 2021.10
Bachelor's degree - Information Technology
Harrisburg University of Science and Technology
Networking and Cyber Security -
York County School of Technology
Associate of Arts and Sciences – AAS - Computer Systems Networking and Telecommunications
HACC, Central Pennsylvania's Community College