Xavier Atkins
Fort Worth
Summary
Resume Summary:
Dedicated IT professional with 3 years of hands-on experience in network administration, system security, and troubleshooting. Proven ability to identify and resolve technical issues while ensuring system integrity and data protection. Strong understanding of cybersecurity principles, threat detection, and risk management strategies. Familiar with industry-standard tools such as firewalls, encryption, and intrusion detection systems. Eager to leverage technical expertise and analytical skills to transition into a Cybersecurity Analyst role, with a focus on safeguarding organizational assets and enhancing overall security posture. Strong communicator with a passion for continuous learning in the rapidly evolving field of cybersecurity.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Regional Technician
Fidelity Investments
09.2021 - Current
- Adhered to safety protocols during all tasks, minimizing workplace incidents and injuries.
- Identified areas for improvement within the region, implementing strategies to address gaps in performance.
- Actively participated in industry conferences and workshops to stay abreast of emerging technologies relevant to our operations.
- Improved team performance by providing regular training and feedback to technicians.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Performed regular health checks on Windows servers, identifying areas of improvement to maintain optimal system stability and uptime metrics consistently.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Developed comprehensive documentation for system configurations, processes, and procedures, enabling faster resolution of issues and knowledge sharing among team members.
- SME for HVD/AVD , Bomgar , Nexthink and WIn 11
Emergency Dispatcher
ADT Security
08.2020 - 04.2021
- Improved response times by prioritizing and efficiently managing emergency calls.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Read system maps and caller information, and documented details in system.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Gunner's Mate
United States Navy, USN
01.2017 - 10.2020
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Identified parts and services to maintain live ordanance, equipment and provided timely solutions to continue operations.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Loaded and fired ammunition from multiple launch rocket systems and Howitzers, targeting enemy forces.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Operated and maintained $3.5 million dollars worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Assisted with real-time intelligence collection by conducting field reconnaissance operations.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Mastered various weapons platforms to increase versatility within the unit and contribute to overall mission success.
- Fostered a positive working environment by demonstrating respect, integrity, and camaraderie among fellow service members.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Served as a reliable member of a cohesive unit, fostering trust and camaraderie among team members.
- Participated in multiple deployments overseas, providing essential combat support to achieve strategic objectives.
- Maintained high levels of physical fitness, meeting or exceeding all military standards and requirements.
- Contributed to the development of tactical plans, effectively collaborating with team members and leadership.
- Adapted quickly to changing priorities and mission requirements, demonstrating exceptional flexibility under pressure.
- Supervised assembly and placement of large-scale artillery systems prior to launch.
- Monitored and evaluated performance of artillery and missile systems during operations to identify areas for improvement.
Sales Representative
Lowe's
01.2015 - 01.2016
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
No Degree - Computer Science
Colorado Springs, CO06-2026
High School Diploma -
Wichita Falls High School
Wichita Falls, TX08-2014
Skills
- Remote support
- Network configuration
- Deadline management
- Field service
- Software support
- System installation
- Diagnostic testing
- Critical thinking
- Risk assessment
- Incident response
- Network security
- Phishing detection
- Vulnerability assessment
- Threat intelligence
- Intrusion detection
- Mobile security
- Two-factor authentication
- Software deployment
Certification
AWS Certified Cloud Practitioner estimated completion January 2025
Timeline
Regional Technician
Fidelity Investments
09.2021 - Current
Emergency Dispatcher
ADT Security
08.2020 - 04.2021
Gunner's Mate
United States Navy, USN
01.2017 - 10.2020
Sales Representative
Lowe's
01.2015 - 01.2016
No Degree - Computer Science
High School Diploma -
Wichita Falls High School
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