Timothy Carmichael
Houston,TX
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Regional Service Technician
Pomeroy
Current
- Works directly with end-users to identify network issues, provide deskside support, hardware troubleshooting, software troubleshooting onsite and remote
- Retail Network Troubleshooting, POS replace/repair, diagnostics, and configuration
- Ensures high priority tickets are fully resolved under SLA and MTTR
- Low voltage cabling testing.
- Developed a comprehensive understanding of technical specifications, operational procedures, and safety protocols.
Customer Support Coordinator
Western States Arts Federation “ZAPPlication.org”
01.2021 - 01.2023
- Worked directly with clients to ensure high priority tickets are fully resolved.
- Remotely trained end users on how to use our products.
- Developed and improved internal and external processes
- Worked with specialized reporting to show statistics and trends during customer interactions
- Assisted customers with product inquiries, technical support and other customer service related issues.
Sales Manager
Harbor Freight Tools
01.2018 - 01.2021
- Supported all team members to drive growth and development
- Targeted sales goals and improved profitability by aligning sales strategies and business plans with market trends
- Delivered direct reports quarterly.
- Managed daily operations of sales department, including supervision of staff members.
Project Manager / Supervisor
Gates Roofing and Solar
01.2017 - 01.2018
- Built, managed, and supervised large commercial and residential construction projects.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Education
Bachelor of Fine Arts -
The University of Tennessee
Skills
- Project Management
- Problem Solving/Troubleshooting
- Remote Support
- Lift Certified
- Technical Support
- Direct Reports
- Jira/Confluence
- Customer Service/Sales
- Process Improvement
- Scheduling
- Bug Reports
- Basic Networking
- Logistics/warehouse
- Adobe Creative Suite
- Website Testing
- Ticket Systems
- Office 365
References
Available upon request
Certification
- HP POS Certified
Timeline
Regional Service Technician
Pomeroy
Current
Customer Support Coordinator
Western States Arts Federation “ZAPPlication.org”
01.2021 - 01.2023
Sales Manager
Harbor Freight Tools
01.2018 - 01.2021
Project Manager / Supervisor
Gates Roofing and Solar
01.2017 - 01.2018
Bachelor of Fine Arts -
The University of Tennessee
- HP POS Certified
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