Lorenzo Montoya
McFarland,CA
Summary
Dynamic Battery Service Technician with proven expertise at Diamond Club Towing in electrical troubleshooting and battery maintenance. Recognized for enhancing workflow efficiency and training new technicians. Strong problem-solving skills and attention to detail contributed to improved service delivery and customer satisfaction. Committed to maintaining high safety standards in all operations.
Overview
13
13
years of professional experience
Work History
Battery Service Technician
Diamond Club Towing
02.2025 - Current
- Diagnosed battery issues using advanced testing equipment and tools.
- Performed battery installations and replacements efficiently to ensure vehicle functionality.
- Maintained accurate records of battery service and repairs for customer reference.
- Assisted in training new technicians on safety protocols and equipment handling.
- Recommended maintenance solutions based on customer needs and vehicle specifications.
- Collaborated with team members to streamline service processes, enhancing workflow efficiency.
Battery Service Manager
Cal State Towing
09.2021 - 02.2025
- Oversaw daily operations, ensuring efficient towing and recovery services.
- Developed and implemented safety protocols to enhance operational efficiency.
- Managed scheduling and dispatch of towing units to optimize response times.
- Trained staff on equipment usage and customer service best practices.
- Collaborated with local law enforcement for streamlined service coordination.
- Analyzed service reports to identify trends and improve service delivery.
- Maintained inventory of towing equipment, ensuring readiness for operations.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
Maintenance/ Grounds Crew
Bakersfield Rv Resort
04.2016 - 09.2021
- Operated landscaping equipment to maintain grounds and garden areas.
- Assisted in the setup and maintenance of outdoor recreational spaces for guests.
- Implemented efficient waste disposal practices to enhance resort cleanliness.
- Collaborated with team members to execute seasonal planting and lawn care tasks.
- Conducted regular inspections of resort grounds to identify maintenance needs.
- Supported event setups by preparing outdoor venues and ensuring proper arrangements.
- Resolved guest inquiries related to grounds conditions promptly and professionally.
- Developed skills in safety protocols and best practices for landscaping operations.
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
Shop Hand Mechanic
Patterson Motor Freight INC.
02.2013 - 03.2016
- Operated and maintained machinery to ensure optimal performance and safety standards.
- Assisted in diagnosing mechanical issues and implementing effective repair solutions.
- Collaborated with team members to streamline workflow and improve efficiency in shop operations.
- Conducted routine inspections on vehicles and equipment to identify maintenance needs.
- Utilized hand tools and diagnostic equipment to perform repairs on various types of vehicles.
- Documented repair processes and maintained accurate records of work performed for compliance purposes.
- Delivered high-quality workmanship through careful attention to detail in both basic maintenance tasks and complex repairs alike.
- Contributed to a safe work environment by adhering to safety protocols and identifying potential hazards.
- Recommended cost-effective alternatives when appropriate while maintaining adherence to industry safety standards.
Education
Residential Electrician Certification
University of Houston
Houston, TXCriminal Justice
University of Phoenix
Tempe, AZHigh School Diploma -
South High School
Bakersfield, CA06.2012
Skills
- Wiring diagrams
- Electrical troubleshooting
- Battery storage
- Battery replacement
- Battery maintenance
- Battery installation
- Teamwork and collaboration
- Schematic reading
- Diagnostic equipment
- Power tools operation
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Critical thinking
Timeline
Battery Service Technician
Diamond Club Towing
02.2025 - Current
Battery Service Manager
Cal State Towing
09.2021 - 02.2025
Maintenance/ Grounds Crew
Bakersfield Rv Resort
04.2016 - 09.2021
Shop Hand Mechanic
Patterson Motor Freight INC.
02.2013 - 03.2016
Residential Electrician Certification
University of Houston
Criminal Justice
University of Phoenix
High School Diploma -
South High School