Summary
Overview
Work History
Skills
Timeline

Michael Regan

Scituate,MA

Summary

Dynamic Battery Service Technician at AAA Northeast with expertise in electrical troubleshooting and battery replacement. Recognized for enhancing service efficiency and consistently exceeding performance metrics. Proven ability to educate customers and collaborate effectively with team members, ensuring optimal vehicle performance and safety. Committed to maintaining high standards of professionalism and service excellence.

Overview

36
36
years of professional experience

Work History

Battery Service Technician

AAA Northeast
04.2024 - 04.2025
  • Diagnosed battery issues using specialized testing equipment to ensure accurate assessments.
  • Replaced and installed batteries in various vehicles, ensuring optimal performance and safety.
  • Assisted customers with battery-related inquiries, delivering exceptional service and support.
  • Maintained a clean and organized workspace, adhering to safety protocols and regulations.
  • Collaborated with team members to streamline service processes and improve turnaround times.
  • Conducted routine inspections on battery inventory, ensuring stock levels met operational demands.
  • Provided feedback on process improvements to enhance overall efficiency of battery service operations.
  • Safely replaced damaged batteries, ensuring optimal vehicle performance for clients.
  • Consistently met or exceeded performance metrics set forth by management regarding speed and quality of work completed.
  • Improved battery service efficiency by performing thorough diagnostic tests and identifying issues accurately.
  • Contributed to the company''s reputation for excellence in service by consistently receiving positive feedback from customers and maintaining a high level of professionalism at all times.
  • Performed routine maintenance on various types of batteries, prolonging their lifespan and functionality.
  • Contributed to overall team success by providing assistance to fellow technicians when needed.
  • Ensured proper disposal of hazardous materials in compliance with environmental regulations, promoting a safe work environment.
  • Stayed up-to-date on industry advancements and new technologies to provide cutting-edge service to customers.
  • Maintained detailed records of all battery installations, repairs, and services performed to ensure accurate customer invoicing.
  • Educated customers on proper battery care and maintenance, resulting in fewer return visits for service issues.

Firefighter/EMT

Town of Scituate Ma
10.1989 - 11.2022
  • Responded rapidly to emergency calls, ensuring prompt action in various fire and rescue situations.
  • Operated and maintained firefighting equipment and tools, adhering to safety protocols during all operations.
  • Conducted fire prevention inspections, identifying hazards and educating the community on safety measures.
  • Collaborated with team members during drills, enhancing operational readiness and response effectiveness.
  • Assisted in training new recruits, sharing knowledge on safety procedures and equipment usage.
  • Participated in community outreach programs, promoting fire safety awareness through presentations and demonstrations.
  • Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Maintained accurate records of incidents and equipment inspections to support departmental accountability and compliance.
  • Evaluated incident scenes post-response, documenting findings for continuous improvement of emergency protocols.

Skills

  • Wiring diagrams
  • Electrical troubleshooting
  • Battery storage
  • Battery replacement

Timeline

Battery Service Technician - AAA Northeast
04.2024 - 04.2025
Firefighter/EMT - Town of Scituate Ma
10.1989 - 11.2022

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Michael Regan