Lorenzo Moore
Pontiac,MI
Summary
Hardworking professional with several years of experience in professional driving. Highly organized in coordinating routes and loading vehicles. Demonstrates excellent communication, customer service, and multitasking skills while maintaining a strong focus on safety. Possesses a valid license and a clean driving history.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Delivery Driver
Instacart
Auburn Hills
01.2021 - Current
- Achieved efficient delivery by overseeing the selection and procurement of items as per customer requirements.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Front Desk Agent
Prestige Business and Financial
Pontiac
01.2015 - Current
- Streamlined processes by implementing effective strategies for customer service, data entry, appointment scheduling, tax filing, and payroll management.
- Kept accurate records of guest transactions.
- Inputted guest information into computer system accurately and securely.
- Monitored processing times for refunds issued by the IRS or other agencies.
- Provided assistance with filing extensions for taxpayers unable to meet deadlines.
Construction Worker
Manticore
, MI
03.2023 - 07.2024
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Mixed concrete, mortar and other materials to prepare building material.
- Lifted heavy objects into place with cranes or hoists.
- Installed formwork for concrete structures according to specifications.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
Roadside Assistance Technician
Inman's Auto Rescue
Oakland County, MI
03.2017 - 04.2020
- Performed various tasks such as tire changes, vehicle unlocking, jumpstart's, and providing fuel for empty vehicles.
- Assisted customers with jump starts, tire changes, lockouts, fuel delivery, and other roadside assistance services.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
- Provided excellent customer service to ensure customer satisfaction.
- Inspected vehicles for potential hazards prior to providing roadside assistance services.
Education
Some college - Business Management
Oakland Community College
MI12.2011
Skills
- Safe Driving
- Attention to Detail
- Time Management
- Safe Driving Record
- Heavy hauling
- Bookkeeping knowledge
- Tax document organization
- Document Proofreading
- Documentation filing
- Basic electrical knowledge
- Tire changing
- Emergency Repairs
- Roadside Assistance
- Towing
- Customer Service
- Emergency Management
Certification
Driver's License
Timeline
Construction Worker
Manticore
03.2023 - 07.2024
Delivery Driver
Instacart
01.2021 - Current
Roadside Assistance Technician
Inman's Auto Rescue
03.2017 - 04.2020
Front Desk Agent
Prestige Business and Financial
01.2015 - Current
Some college - Business Management
Oakland Community College
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