Lorenzo Moore
The Bronx,NY
Summary
With an extensive experience in the field of human services equipped with the skills to offer empathetic assistance to those requiring support. These customize methods cater to the specific requirements of each individual and am dedicated to creating a meaningful difference while ensuring that vital services are readily accessible.
Overview
14
14
years of professional experience
Work History
Intake Specialist
Housing Works
05.2013 - Current
- Enhanced client satisfaction by streamlining intake process and reducing wait times.
- Developed comprehensive client profiles through thorough data collection and analysis.
- Reduced client attrition rates by providing exceptional customer service during ADHC intake process.
- Collaborated with team members to ensure seamless transition between departments for clients.
- Exceeded performance targets by promptly addressing and resolving client concerns during ADHC intake phase.
- Maintained strict confidentiality of sensitive client information, adhering to company policies and legal regulations.
- Handled over 30 daily incoming calls, emails, and faxes from PCPs, CMs, insurance providers, and potential clients.
Outreach Specialist
Housing Works
05.2010 - 10.2013
- Improved community involvement by using targeted outreach methods and regularly participating in relevant events.
- Our successful partnerships with local organizations have enabled us to share resources and bring about mutual benefits, highlighting the value of collaboration.
- Dedicated to providing personalized support and guidance to my clients, ensuring they receive necessary assistance throughout their journey to access vital resources.
- Helped create client-friendly marketing materials to increase program visibility within community.
- Maintained accurate records using Excel to track client interactions, progress, and outcomes for efficient reporting.
- Organized informational sessions for potential partners detailing available services to foster network of supportive relationships among community organizations.
- Promoted a positive organizational image through professional representation at conferences, community events, and local meetings.
- Interviewed, screened, enrolled and sourced 5 new clients per week.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.1984
Skills
- Eligibility review
- Intake Assessment
- Data Entry
- Records Management
- Compassionate communication
- Insurance Verification
Advocacy
For over a decade, I have been a vocal advocate for marginalized members of our community, addressing issues such as HIV/AIDS, homelessness, substance abuse, mental health, access to healthcare, LGBT rights, police misconduct, and elder care and abuse.
Timeline
Intake Specialist
Housing Works
05.2013 - Current
Outreach Specialist
Housing Works
05.2010 - 10.2013
High School Diploma -
Miami Norland Senior High School
Similar Profiles
Christina EdwardsChristina Edwards
Group Facilitator at Housing WorksGroup Facilitator at Housing Works
Lamont DanielsLamont Daniels
Residential Aide at Housing WorksResidential Aide at Housing Works
RHONA EDWARDSRHONA EDWARDS
Client Care Coordinator at Housing WorksClient Care Coordinator at Housing Works