RHONA EDWARDS
Bronx,NY
Summary
Client-focused Care Coordinator/Care Manager dedicated to timely and accurate completion of patient assessments, development of comprehensive care plans and coordination of supportive services. Collaborates with interdisciplinary team in monitoring progress and adjusting plans to achieve target results. Responsible for observing resident care and recommending opportunities for improvements. Well-organized and resourceful with a detail-oriented and conscientious approach.
Overview
20
20
years of professional experience
Work History
Client Care Coordinator
Housing Works
Bronx, NY
09.2017 - Current
- Provided care coordination for a case load of 65-75 clients with chronic illnesses.
- Collaborated with all medical providers to assess clients and implemented an appropriate care plan tailored to their needs.
- Engaged clients monthly to complete core services and provide linkage to medical/mental health services.
- Audited charts daily and reviewed all clinical documents to verify accuracy and completeness, progress towards core measurable targets and completion of appropriate patient health education.
- Identified gaps in care and located needed resources for individuals, including housing, employment, and other supportive services.
- Completed resident assessments in accordance with current regulations and guidelines
- Supported patient care excellence via planning and interpretation of programs
Case Manager
Children Community Services
New York, NY
08.2016 - 09.2017
- Provided comprehensive case management to shelter residents in Commercial Hotels.
- Completed Individual Living Plans conducive to clients' housing needs.
- Responsible for conducting rapid intake assessments on clients requiring immediate shelter placement.
- Utilized DHS Cares rehousing system to accurately complete progress notes, service plans, and incident reporting.
- Enforced DHS policies and procedures to maintain a stable and safe environment for shelter residents.
- Managed caseload of 25 + children in welfare system to provide comprehensive, community-based care
Case Manager
Housing Bridge NRP
Bronx, NY
10.2012 - 08.2016
- Provided comprehensive case management to 40 + shelter residents residing in apartments overseen by DHS
- Completed detailed unit inspections, work orders, and complaint forms
- Facilitated case conferences to address client's non adherence to DHS policies
- Assisted clients with maintaining an active public assistance case to maintain shelter placement
- Escorted residents to housing interviews and apartment viewings
Case Manager/Counselor
Urban Resource Institute
New York , New York
06.2011 - 09.2012
- Provided intensive case management and counseling services to domestic violence victims in need of permanent housing and in need of empowerment towards living a lifestyle free of domestic violence
- Provided both individual and group counseling to domestic violence victims suffering from self-esteem issues
- Selected and compiled relevant information and resources for clients to support them in overcoming mental and emotional problems
- Completed Financial/ Vocational/Educational Profiles, Comprehensive Service Plans
- Developed positive relationships with domestic violence victims to foster communication and encourage involvement for emotional and mental health growth.
Medicaid Service Coordinator
Brooklyn Community Services
New York
04.2004 - 06.2011
- Coordinated a wide range of services for clients with developmental disabilities for achieving goals conducive to maximizing independence, inclusion, and productivity
- Managed a caseload of 40 + clients in need of rehabilitation services.
- Compiled key documents for clients' continued eligibility for waiver services\ medical benefits.
- Conducted both home and facility visits to interview clients on a monthly basis
- Facilitated meetings to develop, implement , and maintain an Individualized Service Plan requiring distribution to service providers within a timely manner.
Education
Bachelor of Arts - Psychology
Mercy College
05.2001
Skills
- Healthcare operations
- Case management
- Patient education
- Care Planning
- Crisis Intervention
- Intake Assessments
- Meeting Facilitator
- Microsoft Office Suite
- Database Management
- Insurance Knowledge
- Service Recommendations
Timeline
Client Care Coordinator
Housing Works
09.2017 - Current
Case Manager
Children Community Services
08.2016 - 09.2017
Case Manager
Housing Bridge NRP
10.2012 - 08.2016
Case Manager/Counselor
Urban Resource Institute
06.2011 - 09.2012
Medicaid Service Coordinator
Brooklyn Community Services
04.2004 - 06.2011
Bachelor of Arts - Psychology
Mercy College
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