Shane Cole

My job responsibilities consist of reaching out to potential clients regarding Specialty Services, TMS, and Spravato. I provide patient education and a further overview of these services, which are primarily for clients suffering from Major Depressive Disorder and are treatment-resistant depressants.

• Provide psychoeducation on alternative forms of treatment via Telehealth format
• Review client charts and prescreen clients to ensure they meet medical necessity
• Coordination of scheduling for treatment options
• Insurance authorizations, patient financial responsibilities.
• Customer relationship management (CRM). Salesforce, AdvancedMD EHR & PM

• Monitor store and employee key performance indicators.
• Ensure the showroom is well-kept to visual and sanitation standards.
• Maintain product knowledge.
• Customer relations.
• Follow up on sales orders.
• De-escalation and customer care expertise.

• Assign daily tasks to employees.
• Provided exceptional customer service relations, assisting with questions, and offering advice.
• Monitor sales activities to ensure satisfactory customer service and sales.
• Inventory stock and reorder at specified times.

• Provide customer service by greeting and assisting customers, and responding to customer complaints.
• Top-ranked salesman reaching all company KPIs, such as multiple vitamin percentage, private brand, high average ticket, and units per transaction.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Team building and personal development.
• Hired and trained three store managers.

• Provide member service by introducing myself and creating relationships to ensure satisfaction with facilities.
• Membership sales, providing new members with membership to best support their needs.
• Marketing in clubs and outside marketing.