Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlyn Wallace

Dothan

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Very detail oriented and currently in the final year of a Bachelor's in Healthcare Management at the University of Alabama at Birmingham (UAB). Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Client Care Coordinator

Cornerstone Caregiving
05.2025 - Current
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Recruited top talent to maximize profitability.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.

Clinical Assistant

FAIRVIEW CLINIC
02.2024 - 05.2025
  • Assessed staffing needs to ensure optimal patient care.
  • Worked collaboratively with other healthcare professionals to provide quality care for patients.
  • Assisted in scheduling appointments for patients in a timely manner.
  • Assisted physicians with minor surgical procedures.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Completed EKGs and other tests based on patient presentation in office.
  • Documented patient visits in Electronic Medical Record system.
  • Managed patient records, including medical history and test results.
  • Assisted patients with basic care and provided excellent service.

Guest Service Trainer

Target
10.2021 - 01.2025
  • Collaborated with management to identify areas of improvement in guest services operations.
  • Maintained detailed records of training activities, including attendance, evaluations and follow up action plans.
  • Assessed performance of new hires during onboarding process to measure understanding of operational procedures.
  • Identified gaps in knowledge or skills among staff members regarding guest services operations.
  • Conducted training sessions for Guest Services staff on customer service practices and procedures.
  • Worked with cross-functional teams to achieve goals.

Sales Training Coordinator

Eagle Eye Outfitters
11.2019 - 07.2020
  • Monitored participants' progress during the training session.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.
  • Greeted customers upon entering the store and provided assistance.
  • Demonstrated knowledge of store products and services.

Education

Bachelor of Science - Healthcare Management

University of Alabama At Birmingham
Birmingham, AL
12.2025

Associate of Science - undefined

George C Wallace Community College
Dothan, AL
05.2019

Skills

  • Customer service
  • Appointment scheduling
  • Healthcare management
  • Clinical documentation
  • Training and development
  • Medical terminology
  • Healthcare compliance
  • Scheduling
  • Healthcare operations

Timeline

Client Care Coordinator

Cornerstone Caregiving
05.2025 - Current

Clinical Assistant

FAIRVIEW CLINIC
02.2024 - 05.2025

Guest Service Trainer

Target
10.2021 - 01.2025

Sales Training Coordinator

Eagle Eye Outfitters
11.2019 - 07.2020

Associate of Science - undefined

George C Wallace Community College

Bachelor of Science - Healthcare Management

University of Alabama At Birmingham

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