Client-focused professional skilled in managing interactions and delivering care. Utilizes problem-solving techniques to address concerns and enhance satisfaction. Maintains strong relationships and fosters collaboration to achieve results. Organized and reliable, capable of multitasking and adapting to evolving needs.
Work History
Client Care Coordinator
1 Year 7 Months
Skipping Stones Behavioral Learning Center | 01.2025 - Current
Coordinated appointment schedules to optimize staff availability and enhance service delivery.
Utilized scheduling software to manage and track bookings efficiently.
Communicated with clients to confirm appointments and address scheduling conflicts proactively.
Collaborated with team members to streamline scheduling processes, improving overall workflow.
Developed standard operating procedures for appointment management, ensuring consistency and accuracy.
Assisted in training new staff on scheduling tools and best practices for time management.
Analyzed scheduling patterns to identify opportunities for improved resource allocation and efficiency.
Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Certified Behavior Technician
3 Years
Skipping Stones Behavioral Learning Center | 08.2023 - Current
Implemented individualized behavior intervention plans to support client development.
Assisted in data collection and analysis to track client progress and outcomes.
Engaged clients in therapeutic activities to promote social skills and emotional regulation.
Collaborated with assigned Board Certified Behavioral Analyst to enhance care strategies for clients.
Apparel Assistant Manager
3 Years 9 Months
Fred Meyer, Vancouver WA | 11.2022 - 2023
Trained team members in successful strategies to meet operational and sales targets.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Assigned roles to employees based on training, abilities, and knowledge to optimize team effectiveness.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Menswear Department Lead
3 Years 11 Months
Fred Meyer, Vancouver WA | 09.2022 - 2023
Implemented corporate planograms for new department products, enhancing visual merchandising and product accessibility.
Monitored customers and employees to assess loss prevention risks and improve customer service interactions.
Partnered with merchandising team to plan and execute floor moves and merchandise placement, optimizing sales set-up for increased customer engagement.
Teaching Assistant
4 Years 9 Months
Kumon Learning Center, Vancouver WA | 11.2021 - 2023
Organized paperwork to ensure easy access and improve office efficiency.
Greeted guests with friendliness and professionalism to create a welcoming environment.
Collaborated with manager to assist in specific aspects of business operations, enhancing workflow and communication.
Cosmetics Department Lead
6 Years 10 Months
Fred Meyer, Vancouver WA | 10.2019 - 2022
Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Conducted multiple department walkthroughs each shift to identify and address cleaning and stock replenishment needs.
Reviewed incoming inventory, organized shelves, and reduced shrinkage through effective merchandising.
Apparel Clerk
8 Years 11 Months
Fred Meyer, Vancouver WA | 09.2017 - 2019
Greeted and assisted customers in selecting and locating merchandise to enhance shopping experience.
Operated cash register, processing transactions efficiently and accurately to ensure customer satisfaction.
Managed inventory levels to ensure accurate stock availability and minimize discrepancies.
Assisted customers with product selection, enhancing overall shopping experience and satisfaction.
Organized merchandise displays to promote sales and maintain store aesthetics.