LORENZO OLVERA
McAllen
Summary
Results-driven operations professional with extensive experience in warehouse logistics, associate training, safety compliance, and customer service. Proven ability to thrive in fast-paced environments while supporting dispatch and RTS operations and effectively training and developing new hires. Exceptional organizational skills, reliability, and a strong commitment to fostering a safe and efficient workplace. Bilingual in English and Spanish, enhancing communication and collaboration across diverse teams.
Overview
19
19
years of professional experience
Work History
Ambassador / Operations Associate
Amazon
McAllen, TX
11.2022 - Current
- Trained and onboarded 50+ associates, improving productivity and reducing ramp-up time
- Instructed team members on RF scanners and Zebra devices, enhancing inventory accuracy and workflow efficiency
- Maintained 100% safety compliance, including TDR-certified trailer dock operations
- Supported dispatch and RTS operations, ensuring on-time departures
- Consistently met or exceeded performance and quality targets
Sales & Finance Associate
McAllen Motor Sports
McAllen, TX
05.2016 - 01.2019
- Assisted customers with product selection and financing, contributing to sales growth
- Processed multiple credit applications daily with high accuracy
- Delivered strong customer service and maintained client satisfaction
Service Writer & Motorcycle Technician
F&T Valley Motors
Pharr, TX
07.2012 - 05.2016
- Diagnosed and repaired multiple motorcycles daily across various brands
- Managed service orders, warranties, and documentation
- Built strong customer relationships and repeat business
Package Handler
FedEx Ground
Orlando, FL
10.2011 - 07.2012
- Loaded/unloaded hundreds of packages per shift in a fast-paced environment
- Maintained speed and accuracy under strict deadlines
Psychiatric Technician
Renaissance Behavioral Center
Edinburg, TX
01.2007 - 07.2011
- Provided care for multiple patients per shift in a clinical setting
- Followed strict safety and confidentiality protocols
- Performed and assisted with vital sign measurements, EKG testing and blood glucose checks.
Education
Motorcycle Technology Program
Motorcycle Mechanics Institute
Orlando, FLundefined
South Texas College
McAllen, TXHigh School Diploma - undefined
James Nikki Rowe High School
McAllen, TXSkills
- Warehouse management
- Training associate
- TDR certification holder
- Dispatch coordination
- Safety management
- Customer engagement
- Analytical problem solving
- Effective time management
- Proficient in Microsoft Word, Excel, and PowerPoint
- RF Scanner & Zebra Devices
Languages
Spanish
Native or Bilingual
Timeline
Ambassador / Operations Associate
Amazon
11.2022 - Current
Sales & Finance Associate
McAllen Motor Sports
05.2016 - 01.2019
Service Writer & Motorcycle Technician
F&T Valley Motors
07.2012 - 05.2016
Package Handler
FedEx Ground
10.2011 - 07.2012
Psychiatric Technician
Renaissance Behavioral Center
01.2007 - 07.2011
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South Texas College
High School Diploma - undefined
James Nikki Rowe High School
Motorcycle Technology Program
Motorcycle Mechanics Institute