Lorenzo Orellana
Miami,FL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Milam's Market
02.2023 - Current
- Streamlined the checkout process for faster service and improved customer experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
No Degree - Nursing
Nova Southeastern University
Davie, FL05.2027
Skills
- Product Merchandising
- Strong numeracy
- Till Counting
- Refund handling
- Employee Training
- Service Minded
- Problem-Solving
- Customer Service
- Active Listening
- Return and Exchange Processing
Reading, Gym, Running, Studying
I like to read everyday. I believe that if I do so, it would set me up to have a good and productive day. I also love to workout everyday. Whether it's going to the gym with my little brothers or running long distance by myself, I need to be active everyday in order for me to feel productive. As for studying, being a nursing major takes a lot of studying, so on average i study for about 1-2 hours a day.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Professional Working
Timeline
Customer Service Cashier
Milam's Market
02.2023 - Current
No Degree - Nursing
Nova Southeastern University
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