Sandra Rodriguez-Sosa
Miami
Summary
Highly motivated and results-driven customer service professional with experience delivering top-tier support in retail environments. Proven ability to build strong customer relationships, resolve issues with empathy and efficiency, and maintain a welcoming atmosphere under pressure. Recognized for strong communication, adaptability, and dedication to customer satisfaction.
Overview
1
1
year of professional experience
Work History
Costumer Service Associate
Milam's Market
Miami Springs
03.2024 - Current
- Responded to customer inquiries via phone, email and chat.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Suggested product solutions based on individual customer needs.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Demonstrated active listening skills when responding to customer questions and complaints.
Cashier
Milam's Market
Miami Springs
03.2024 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
High School Diploma -
Academy For Innovative Education
1080 La Baron Dr, Miami Springs, FL 3316605-2025
Skills
- Customer Relationship Management
- Conflict Resolution & De-escalation
- Verbal & Written Communication
- Point of Sale (POS) Systems
- Attention to Detail
- Bilingual Communication (English & Spanish)
- Multitasking in High-Volume Environments
- Team Collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Costumer Service Associate
Milam's Market
03.2024 - Current
Cashier
Milam's Market
03.2024 - Current
High School Diploma -
Academy For Innovative Education
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