I am Bilingual. I speak Spanish and English. Proven leader with a track record of enhancing customer satisfaction and boosting sales at Titanic Museum & Artifact Exhibition. Skilled in cash handling and team leadership, adept at staff training and development. Demonstrated ability to improve efficiency and maintain high safety standards. Excels in problem-solving and maintaining a professional appearance, contributing to significant workplace improvements.
Hi, I’m
Lorenzo Pierson
Fort Meade,FL
Summary
Overview
5
years of professional experience
Work History
Burger King
Shift Leader
09.2022 - 04.2024
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Advanced Auto Parts
Associate
06.2022 - 09.2022
Job overview
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
Titanic Museum & Artifact Exhibition
Shift Leader
11.2020 - 06.2022
Job overview
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Ross Dress For Less
Overnight Stocker and Receiver
01.2020 - 11.2020
Job overview
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Provided backup support at checkout lanes during high-volume periods to minimize customer wait times during overnight hours.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Supported daytime staff by preparing the store for daily operations with neatly arranged merchandise displays.
SUBWAY®Restaurants
Sandwich Artist
06.2019 - 01.2020
Job overview
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Prepared and served hot and cold sandwiches based on customer preferences.
Chicken Now
Cook
11.2018 - 01.2020
Job overview
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Education
Orlando Technical College - Mid Florida TechOrlando, FL
No Degree from Chef Training
07.2020
University Overview
Dr. Phillips High SchoolOrlando, FL
High School Diploma
06.2019
University Overview
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Flexible Schedule
- Decision-making capabilities
- Strong verbal and written communication
- Staff Training and Development
- Safety processes and procedures
- Inventory Counts
- Sales and Upselling
- Professional Appearance
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Burger King
09.2022 - 04.2024
Associate
Advanced Auto Parts
06.2022 - 09.2022
Shift Leader
Titanic Museum & Artifact Exhibition
11.2020 - 06.2022
Overnight Stocker and Receiver
Ross Dress For Less
01.2020 - 11.2020
Sandwich Artist
SUBWAY®Restaurants
06.2019 - 01.2020
Cook
Chicken Now
11.2018 - 01.2020
Orlando Technical College - Mid Florida Tech
No Degree from Chef Training
Dr. Phillips High School
High School Diploma