Lorenzo Roberts
Florence,AL
Summary
Motivated and adaptable professional with experience in insurance operations, manufacturing, and team supervision. Proven ability to lead teams, train staff, and ensure compliance in both office and industrial settings. Licensed in Life and Health Insurance, with a strong understanding of policy administration, client service, and regulatory standards. Skilled in machinery operation, production oversight, and process improvement, with a consistent focus on safety, efficiency, and performance.
Overview
4
4
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Supervising Agent
Liberty National Life Insurance Company
Florence, AL
03.2025 - Current
- Oversaw daily operations related to insurance policy processing, client accounts, and administrative workflows.
- Trained and supported new agents on company procedures, customer service standards, and sales protocols.
- Managed client communications to ensure timely issue resolution and ongoing policy support.
- Led regular team meetings to review performance metrics, resolve workflow challenges, and maintain alignment.
- Assisted with onboarding and orientation for new team members, ensuring smooth integration into team operations.
- Monitored team adherence to regulatory and compliance standards within the insurance industry.
Machine Operator
Delta Steel
Florence, AL
05.2023 - 12.2024
- Operated machinery in a high-volume steel production environment, ensuring consistent output and minimal downtime.
- Monitored equipment performance and performed routine maintenance to prevent breakdowns and maintain efficiency.
- Followed strict safety protocols and maintained a clean, hazard-free work area in compliance with OSHA standards.
- Loaded and unloaded raw materials to support continuous production flow and inventory control.
- Adjusted machine settings and controls to meet precise specifications and production targets.
- Accurately recorded production data for quality tracking and reporting purposes.
- Inspected finished products for quality compliance prior to packaging and shipment.
Mill supervisor
Kith Kitchens
Florence, AL
04.2021 - 05.2023
- Supervised daily mill floor operations, ensuring compliance with safety regulations and production standards.
- Scheduled and coordinated crew assignments to maximize workflow efficiency and meet production goals.
- Trained new team members on equipment operation, safety protocols, and standard operating procedures.
- Monitored machinery and production systems to identify maintenance needs and prevent downtime.
- Implemented process improvements to streamline operations and boost overall productivity.
- Performed routine quality checks on raw materials and finished products to ensure compliance with specifications.
Education
Wilson High School
Florence, ALSkills
- Life and Health Insurance Licensed
- Team Leadership and Staff Training
- Insurance Policy Administration
- Client Communication & Support
- Machine Operation & Maintenance
- Production Scheduling & Workflow Optimization
- Quality Control & Assurance
- Safety Compliance (OSHA Standards)
- Performance Monitoring & Process Improvement
Certification
- Life and Health insurance license earned March 2025
Timeline
Supervising Agent
Liberty National Life Insurance Company
03.2025 - Current
Machine Operator
Delta Steel
05.2023 - 12.2024
Mill supervisor
Kith Kitchens
04.2021 - 05.2023
Wilson High School
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