Lorenzo Ruiz
Philadelphia,PA
Summary
Learned lots of knowledge about the products through my experience and grew relationships with customers
Overview
6
6
years of professional experience
Work History
Sales Associate
Trulieve
King of Prussia, PA
07.2024 - 12.2025
- Enhanced customer satisfaction through attentive service and product knowledge.
- Managed inventory levels, ensuring accurate stock availability for customers.
- Assisted in training new sales associates on company policies and procedures.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
Mom’s Organic Market
Bryn Mawr, Pa.
01.2020 - 01.2023
- Assisted customers in selecting organic products, answered questions, and provided detailed information about product origins and benefits.
- Handled customer complaints and inquiries, effectively resolving issues and ensuring customer satisfaction.
- Collaborated with team members to maintain a clean and organized store environment.
- Operated the cash register, processed transactions accurately, and balanced the register at the end of each shift.
- Job Overview:
Education
High School Diploma -
Upper Darby High School
01.2019
Skills
- 1 Product Knowledge:
- In-depth understanding of organic and natural products, including produce, groceries, supplements, and personal care items
- Familiarity with various organic certification standards and the benefits of consuming organic products
- 2 Customer Engagement:
- Proven ability to provide friendly, attentive, and personalized customer service
- Skilled at assisting customers with product selection, recommendations, and explaining the unique qualities of organic items
- 3 Communication:
- Excellent verbal and written communication skills for interacting with customers, colleagues, and management
- Capable of conveying complex information about product origins, farming practices, and health benefits in an accessible manner
- 4 Problem Solving:
- Experienced in resolving customer inquiries, concerns, and complaints in a professional and empathetic manner
- Able to offer suitable alternatives and solutions to meet customer needs and preferences
- 6 Team Collaboration:
- Work effectively as part of a team to ensure a smooth and enjoyable shopping experience for customers
- Collaborate with coworkers to restock shelves, maintain cleanliness, and organize displays
- 7 Cash Handling:
- Proficient in handling cash, processing transactions accurately, and using point-of-sale systems efficiently
- Maintain a high level of integrity and attention to detail during cash handling procedures
- 8 Time Management:
- Strong organizational skills to manage multiple tasks, including customer assistance, restocking, and keeping the store presentable
- Capable of working efficiently in a fast-paced environment without compromising customer service quality
Additional Work Experience
- Food Delivery
- Pet Sitting
Timeline
Sales Associate
Trulieve
07.2024 - 12.2025
Mom’s Organic Market
01.2020 - 01.2023
High School Diploma -
Upper Darby High School