
Sales associate with 6 years of experience building customer base, attracting potential customers and selling perfume, cosmetics, skin care and related items. Highly persuasive with excellent influencing and customer service skills. Enthusiastic and motivated to share product knowledge and increase sales.
Sold cosmetics, perfumes, skin care and etc at Macys
Gain thorough knowledge of various perfume brands, fragrance families, and individual scents.
• Educate customers about the different types of perfumes, including eau de parfum, eau de toilette, cologne, and their varying concentrations and notes.
• Provide personalized fragrance recommendations based on customer preferences, skin type, and occasion.
2. Customer Service and Sales:
• Greet customers, engage them in conversation, and understand their fragrance needs.
• Offer samples for customers to test and assist them in making informed purchase decisions.
• Employ effective sales techniques to upsell and cross-sell complementary products such as lotion, body spray, or gift sets.
• Handle customer inquiries, complaints, and returns professionally
Sales
Sold to professionals. Done accounting and front desk as well
Hard Skills:
1 Product knowledge: Understanding of cosmetic products, ingredients, and their benefits
2 Sales techniques: Ability to upsell, cross-sell, and close sales effectively
3 Customer service: Providing excellent service to customers and addressing their needs
4 Inventory management: Keeping track of stock levels and restocking products as needed
5 Visual merchandising: Arranging products in an appealing way to attract customers
6 Makeup application: Basic knowledge of makeup application techniques
7 Skincare knowledge: Understanding of skincare products and routines
Soft Skills:
1 Communication: Strong verbal and written communication skills to interact with customers and colleagues
2 Interpersonal skills: Building relationships with customers and creating a positive shopping experience
3 Teamwork: Collaborating with colleagues to achieve sales goals
4 Adaptability: Being flexible and able to handle changing priorities in a fast-paced environment
5 Time management: Prioritizing tasks and managing time effectively to meet sales targets
6 Positive attitude: Maintaining a friendly and enthusiastic demeanor to engage customers