Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorenzo Sanchez-Silva

Fresno ,CA

Summary

Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record. Helpful professional commended as valuable team player with expertise in Area of expertise and Area of expertise. Ready to bring Number years of relevant work experience to new position in Type industry in Location or surrounding area. Reliable Installer with Number years of experience in Industry roles. Lifts up to Number pounds safely and effectively and follows directions to complete tasks accurately.

Overview

8
8
years of professional experience

Work History

Service Technician

Affinity Truck Center
Fresno
07.2014 - 09.2022
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.

Education

Diploma -

Clovis High School
Clovis, CA
06.2014

Skills

  • Master technician for both Volvo and Mack
  • Training for new apprentices
  • Advanced engine diagnostics and repair
  • Advanced I shift and m drive transmission repair
  • Diagnostic and troubleshooting

Languages

Spanish
Elementary

Timeline

Service Technician

Affinity Truck Center
07.2014 - 09.2022

Diploma -

Clovis High School
Lorenzo Sanchez-Silva