Lorenzo Santos
UNION
Summary
Determined professional with an engaging personality displaying a courteous attitude to both employees and customers. Committed to providing a high level of service and for finding ways to improve processes. Pragmatic City Carrier Assistant delivering mail on specific routes and collecting mail from letter boxes. High performing individual with customer service, communication and decision making skills. Offering reliability and adaptability. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
City Carrier
USPS
11.1998 - Current
- Improved mail delivery efficiency by implementing route optimization strategies.
- Enhanced customer satisfaction through timely and accurate delivery of packages and correspondence.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Collaborated with fellow carriers to ensure consistent service quality across the city.
- Assisted customers with inquiries and resolved issues promptly, fostering positive relationships within the community.
- Handled customer complaints professionally, working towards resolution and maintaining a high level of service quality.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Picked up outgoing mail from letter boxes and in person from customers.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Placed packages and letters in mailboxes.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Planned and cased mail in sequence of delivery for designated route.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Provided change of address cards and other postal forms when needed.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Handled mail and packages with care to prevent damage during delivery.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
Mail Sorting Machine Operator
Blue Cross And Blue Shield Of New Jersey
01.1998 - 11.1998
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Run and operates mail sorting machine in high level of efficiency and economical.
- Help the truck driver to load and unload the sorted mail at the USPS Newark facilities.
Education
Bachelor of Science - Majoring in Accounting
University of The East
Manila, Philippines1985
Skills
- Professional Relationships
- Customer Service Experience
- Customer Engagement
- Mail Forwarding
- Mail Sorting
- Package Handling
- Record Keeping
- Handheld Scanner Operation
- Parcel Delivery
- Mail Delivery
Timeline
City Carrier
USPS
11.1998 - Current
Mail Sorting Machine Operator
Blue Cross And Blue Shield Of New Jersey
01.1998 - 11.1998
Bachelor of Science - Majoring in Accounting
University of The East