Lorenzo Smith
Florissant,MO
Summary
Dynamic Technical Product Analyst at Equifax with a proven track record in developing product roadmaps and fostering a data-driven culture. Skilled in competitive analysis and team leadership, I've mentored junior analysts and driven business growth through effective decision-making. Committed to continuous improvement and compliance with industry standards.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Technical Product Analyst
Equifax
10.2023 - Current
- Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
- Mentored junior analysts in best practices for efficient data analysis techniques, fostering a culture of continuous learning within the team.
- Championed a data-driven culture within the organization, promoting the use of analytics to guide decision-making and drive business growth.
- Ensured compliance with industry regulations by staying up-to-date on current standards and incorporating them into product designs as needed.
- One of the first founding I9 Virtual Analysts that helped start the service.
Dispatcher/Manager of Operations
SGPO
01.2022 - 10.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Commercial Cleaning Supervisor
HHM Facility Management
04.2020 - 05.2021
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
- Provided ongoing coaching for employees struggling with specific tasks or responsibilities to improve overall skill set within the team.
- Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
Cashier/Shift Leader
Loves Travel Stop
03.2018 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - Physical Therapy
Southern Illinois University, Carbondale
Carbondale, IL05-2021
High School Diploma -
Hazelwood West Highschool
Hazelwood, MO06-2016
Skills
- Competitive analysis
- Machine learning
- Technical documentation
- Conversion rate optimization
- Time management
- Problem-solving
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
- Active listening
- Creative thinking
- Team leadership
- Microsoft office proficiency
Accomplishments
- One of the first I-9 Virtual Analysts to start the service and roughly got it to where it is today.
- One of the best Analyst on the Universal Team with tremendous numbers
- Supervised team of 30+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Technical Product Analyst
Equifax
10.2023 - Current
Dispatcher/Manager of Operations
SGPO
01.2022 - 10.2023
Commercial Cleaning Supervisor
HHM Facility Management
04.2020 - 05.2021
Cashier/Shift Leader
Loves Travel Stop
03.2018 - 02.2020
No Degree - Physical Therapy
Southern Illinois University, Carbondale
High School Diploma -
Hazelwood West Highschool
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