Summary
Overview
Work History
Education
Skills
Certification
Timeline

Jonathan Riley

Maryland Heights,Missouri

Summary

Highly-motivated IT professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Technical Product Analyst

Equifax
Saint Louis, MO
09.2022 - Current
  • Provided technical support to customers by phone and email.
  • Identified customer needs and provided solutions in a timely manner.
  • Reported and tracked service requests using Salesforce ticketing system.
  • Maintained detailed documentation of customer interactions, changes made, and resolutions taken in ticketing system.
  • Researched, diagnosed, troubleshot, and identified solutions for customer issues.

Cyber Systems Operator

United States Air National Guard
Saint Louis, MO
07.2022 - Current
  • Created and maintained users accounts in Active Directory and other authentication systems.
  • Installed patches and upgrades on servers, workstations, applications. as needed.
  • Implemented security measures such as firewalls, encryption technologies and access control lists to protect data from unauthorized access.

Activities Assistant

Aberdeen Heights Senior Living
St Louis, MO
01.2021 - 03.2022
  • Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Planned, organized, and led recreational activities.

Fitness Manager

Gold's Gym
St, MO
10.2018 - 03.2020
  • Hired, trained, and managed a team of personal trainers giving clear monthly sales goals and monitored goal-setting for their clients.
  • Hired, scheduled, and managed group fitness instructors at our location. Additionally, filled out a bi-monthly spreadsheet for these instructors' payroll hours.
  • Sold and serviced personal training sessions adhering to a monthly business plan to meet both gym and personal goals.
  • Initiated group programs to challenge members to make exercise part of daily routines.
  • Developed and maintained excellent member relationships to promote facility offerings and assist with health or exercise questions.

Personal Trainer

Gold's Gym
St Louis, MO
06.2016 - 10.2018
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Maintained files detailing personal fitness regimens, records and contracts to keep client information current.
  • Met monthly goals for sales and sessions serviced through a monthly business plan.

Personal Trainer

24 Hour Fitness
St Louis, MO
01.2011 - 06.2016
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Communicated with clients to determine goals and performed client assessments.
  • Arranged motivational exercise programs to promote healthy lifestyle choices.
  • Maintained files detailing personal fitness regimens, records and contracts to keep client information current.
  • Met monthly goals for sales and sessions serviced through a monthly business plan.

Education

High School Diploma -

Parkway North High School, St Louis, MO
06.2003

Some College (No Degree) - Transfer Studies

St. Louis Community College, St Louis, MO

Skills

  • Documentation and Recordkeeping
  • Workflow Analysis
  • First Aid and CPR
  • Small and Large Group Instruction
  • Leadership and Coaching
  • Relationship Building
  • Dependable and Punctual
  • Activity Planning and Coordination

Certification

  • TS/SCI Clearance
  • CompTIA Security+

Timeline

Technical Product Analyst - Equifax
09.2022 - Current
Cyber Systems Operator - United States Air National Guard
07.2022 - Current
Activities Assistant - Aberdeen Heights Senior Living
01.2021 - 03.2022
Fitness Manager - Gold's Gym
10.2018 - 03.2020
Personal Trainer - Gold's Gym
06.2016 - 10.2018
Personal Trainer - 24 Hour Fitness
01.2011 - 06.2016
Parkway North High School - High School Diploma,
St. Louis Community College - Some College (No Degree), Transfer Studies

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