Lorenzo Thomas
Austin,TX
Summary
Fleet Service Manager with 14 years of experience in automotive operations and dealership management. Demonstrated success in increasing sales and profitability through superior customer service and effective team leadership. Specialized in autonomous and electric vehicle repair, fleet management, and financial analysis, backed by ASE certifications and a Business Management degree. Achievements include enhanced fleet efficiency and cost reductions via strategic maintenance scheduling.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fleet Manager - Waymo Autonomous Division
Amerit Fleet Solutions
Austin, Texas
04.2025 - Current
- Managing a team of autonomous vehicle service technicians, including hiring, performance management, scheduling, and professional development. Ensuring all HR policies and procedures are followed.
- Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Monitoring and analyzing fleet performance metrics, identifying trends, and implementing improvements.
- Keeping the work area clean at all times, disposing of scraps and materials properly according to safety regulations.
Service Manager
Sun Auto Service by GB Auto Group
Austin, USA
04.2022 - 03.2025
- Managing day to day operations and sales.
- Building and coaching a team of 9 technicians and 3 service advisors.
- Managing the P&L to maximize EBITDA.
- Increasing sales month over month by delivering world class customer service, holding associates accountable, and setting expectations from the beginning.
- Partnering with district manager to develop new sales strategies, new marketing material, and preparing new associates to become future leaders.
Fleet Manager
RepairSmith by AutoNation
Austin, USA
11.2018 - 02.2022
- Manage overnight fleet operations of 12 mobile mechanics and 2 remote service advisors.
- Hire, train, and coach employees to best service customers and reach our EBITDA goals.
- Launched new markets and acquiring various fleet companies like Amazon, U-Haul, and Carvana.
- Coordinated with technician’s and part vendors to delivery easy and efficient service.
- Monitoring the P&L to maintain profitability and decide where funds need to be reduced or allocated too.
- Amazon Division
Service Manager
Auto Tech 4 Less
Las Vegas, USA
07.2017 - 10.2018
- Solving automotive problems and services by listening to customer’s description of symptoms, clarify description, and having technician perform diagnostics and inspection of vehicle.
- Develop estimates by costing materials, supplies, and labor.
- Prepare repair orders (RO) by describing symptoms problems and causes discovered as well as services required; obtain approval signatures; entering RO into service database system.
- Hiring, training, and development of employees.
ASE Certified Automotive Technician
Carmax
Las Vegas, USA
10.2015 - 07.2017
- Specialized automotive repairs.
- Obtained ASE Certifications.
- Diagnosing vehicles quickly and accurately.
- Servicing vehicles In timely manner.
- Working with a team to best serve customers.
- Heavy line and complex electrical diagnosing.
- All makes and models.
Automotive Technician
AutoNation Toyota
Las Vegas, USA
04.2013 - 06.2015
- Light repairs, light diagnostics, light services.
- Fluid changes, alignments, brakes, drive-ability Issues.
- Using factory Toyota diagnostic software.
- Worked with team of Service Advisors to sell services.
General Service Technician
Pep Boys Automotive
Las Vegas, USA
08.2011 - 04.2013
- Performing preventative maintenance on all makes and model vehicles.
- Oil changes, brakes, tires, and light suspension work.
- Working with a service department and parts department for the upselling of services.
- Working in a clean, quick, and efficient manner.
Fleet Manager Autonomous Vehicles
Amerit Fleet Solutions
- Managing a autonomous vehicle fleet of 200+ vehicle
- Manage a team of service technicians, including hiring, performance management, scheduling, and professional development.
- Ensure all HR policies and procedures are followed.
- Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
- Ability to interpret data, drive KPIs, and identify opportunities for improvement.
- Waymo AV division.
Education
Associate of Science - Business Management
College of Southern Nevada
Las Vegas, NV06.2014
Skills
- Microsoft Excel and Office
- Customer service and sales
- Project management and leadership
- Automotive repair and maintenance
- Financial analysis and budgeting
- Time management and organization
- Supervising and recruiting skills
- B2B sales and dealership experience
- Electrical and mechanic expertise
- Fleet management and auto service
Certification
- ASE Certification, 03/01/16, Present
- Driver's License, 08/01/23, 05/31/29
- ASE Automobile Service Consultant Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Fleet Manager - Waymo Autonomous Division
Amerit Fleet Solutions
04.2025 - Current
Service Manager
Sun Auto Service by GB Auto Group
04.2022 - 03.2025
Fleet Manager
RepairSmith by AutoNation
11.2018 - 02.2022
Service Manager
Auto Tech 4 Less
07.2017 - 10.2018
ASE Certified Automotive Technician
Carmax
10.2015 - 07.2017
Automotive Technician
AutoNation Toyota
04.2013 - 06.2015
General Service Technician
Pep Boys Automotive
08.2011 - 04.2013
Fleet Manager Autonomous Vehicles
Amerit Fleet Solutions
Associate of Science - Business Management
College of Southern Nevada