Lorenzo Valadez
Welder
Chicago,Illinois
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level welding position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Chipotle Service Manager
Hannah Hilton
07.2022 - Current
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Certification - Welding
Lincoln College of Technology - Melrose Park
Melrose Park, IL 05.2001 -
High School Diploma -
Intrinsic Highschool
4540 W Belmont Ave, Chicago, US 08.2016 - 06.2022
Skills
Customer Service
Customer Service Management
Problem-Solving
Critical Thinking
Continuous Improvement
Positive Attitude
Blueprint Reading
Fabrication
Oxy acetylene torch
Plasma Cutting
GTAW
FCAW
SMAW
GMAW
Timeline
Chipotle Service Manager
Hannah Hilton
07.2022 - Current
High School Diploma -
Intrinsic Highschool
08.2016 - 06.2022
Certification - Welding
Lincoln College of Technology - Melrose Park
05.2001 -