Loreta Garcia
Albuquerque,New Mexico
Summary
Highly skilled and enthusiastic professional with more than 36 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
25
25
years of professional experience
Work History
Care Manger for ENT Clinic
Presbyterian Rust Medical Center P.O.B
02.2015 - Current
- Pre-op teaching and post triage after surgery
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs. Cancer pt and all ENT issues assisted the providers with procedures follow up all abnormal and normal labs
Clinic Registered Nurse
South West Ear Nose Throat
03.1999 - 01.2015
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
- Enhanced the efficiency of the clinic by coordinating with multidisciplinary teams, streamlining workflows, and optimizing resource allocation.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, and spiritual needs of each patient.
- Pre-op teaching and post-op triage
- managing surgery schedule
- phone triage
- Employee health for the staff members with record keeping and infection control
- Promoted a safe and secure environment for patients, staff, and visitors by adhering to infection control protocols and maintaining an organized workspace.
- Improved patient outcomes by providing compassionate and comprehensive care to diverse populations in a clinic setting.
- Applied crisis intervention techniques when necessary to manage acute situations effectively while maintaining a calm and supportive environment for all involved parties.
- Reduced medication errors by meticulously verifying all orders, administering medications as prescribed, and diligently monitoring for adverse reactions or complications.
Education
Associate of Science - Nursing
Collage of Santa Fe
Santa Fe NM 05.1988
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medical chart documentation
- Patient Education
- Referral management
- Vital Sign Monitoring
- Discharge Planning
- Critical Thinking
- HIPAA Guidelines
- Staff Supervision
- Medical clinical procedures
Timeline
Care Manger for ENT Clinic
Presbyterian Rust Medical Center P.O.B
02.2015 - Current
Clinic Registered Nurse
South West Ear Nose Throat
03.1999 - 01.2015
Associate of Science - Nursing
Collage of Santa Fe