Loreto Mauro
Summary
Highly motivated professional, self stater, detail-oriented team player with strong organizational skills, and extensive sales, marketing and hospitality experience. Ability to handle multiple priorities with a high degree of accuracy. Adept at building and strengthening business and customer relationships.
Overview
32
32
years of professional experience
Work History
CEO
Premier Foods
08.2004 - 09.2021
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified new revenue generation opportunities to maximize bottom-line profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Oversaw divisional marketing, advertising and new product development.
Marketing & Hospitality Manager
Dattilo Fine Foods
01.1997 - 07.2004
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Designed and implemented advertising and public relations activities.
- Met with vendors to assess products, inquire about services and negotiate pricing.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Shipped samples to potential clients and kept appropriate amount of samples on hand for meetings, customer presentations and for sales team use.
- Worked within budget parameters to develop and implement marketing strategies by analyzing key data and consumer demographics, increasing revenue.
Bar Manager
Emporio Armani
01.1993 - 12.1996
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Customer Service Representative
Bank Of America
01.1990 - 12.1992
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
Education
Bachelor of Science - Marketing
National University
La Jolla, CA06.1988
High School Diploma -
Montebello High School
Montebello, CA06.1983
Skills
- Sales and Marketing
- Customer Relations & Loyalty
- POS System Operations
- Supply and Inventory Maintenance
- Hospitality Service Expertise
- Organizational Leadership
- Product Knowledge
- Brand Loyalty
- Teamwork and Collaboration
- Public Relations
- Business Development
- Operations Management
- Negotiation
Languages
Spanish
Professional Working
Italian
Native or Bilingual
Timeline
CEO
Premier Foods
08.2004 - 09.2021
Marketing & Hospitality Manager
Dattilo Fine Foods
01.1997 - 07.2004
Bar Manager
Emporio Armani
01.1993 - 12.1996
Customer Service Representative
Bank Of America
01.1990 - 12.1992
Bachelor of Science - Marketing
National University
High School Diploma -
Montebello High School
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