Loretta Achoki
Lenexa,KS
Summary
Dynamic and detail oriented Business major with a strong background in customer service, sales, and management. Experienced brand ambassador known for exceptional representation and an interest' for data entry. A hard worker with diverse skill set, adaptable to various job roles and environments.
Overview
9
9
years of professional experience
Work History
Brand Ambassador/Marketing
Various Companies
03.2023 - 12.2024
- Represented brands at diverse venues, ensuring a broad reach and visibility for each campaign.
- Served as a Team Lead and Manager on several projects, overseeing the performance and coordination of other brand ambassadors to ensure consistent and impactful brand representation.
- Consistently met or exceeded marketing objectives through strategic engagement and persuasive communication skills, significantly enhancing campaign success rates.
Interpreter
Bridging The Gap
04.2022 - Current
- Accurately interpreted a variety of conversations, including business meetings, work orientations, medical exams, conferences, court proceedings
- Successfully helped people communicate clearly and effectively across language barriers
Billing/ Call Center
Long Motor Corporation
09.2023 - 05.2024
- Assisted in training new hires on call center tasks to improve their skills and team performance
- Answered inbound calls and responded to customer inquires regarding billing and account information and resolved the issues in a timely and efficient manner
- Maintained detailed and accurate records of customer interactions and transactions
- Met and exceeded performance targets including call handling time
2nd Assistant Manager
Hyvee
03.2020 - 07.2022
- Managed front end team of 20+ employees, enhancing operational efficiency.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Optimized inventory management, ensuring consistent product availability.
- Worked with store leadership to hit sales targets and improve customer satisfaction.
Front Desk Agent
Great Wolf Lodge Resort
03.2016 - 03.2018
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Processed billing and revenue collection, accurately entering service charges
- Utilized problem-solving skills to address and resolve guest concerns
Education
Associate of Arts - Accounting
Johnson County Community College
Overland Park, KS05-2026
High School Diploma -
Olathe North High School
Olathe05-2014
University of Kansas
Lawrence, KS01-2014
Skills
- Customer service
- Problem-solving
- Data entry
- Adaptability
- Teamwork & leadership
- Microsoft office
- Time management
- Flexibility
- Sales
Languages
English
Swahili
Timeline
Billing/ Call Center
Long Motor Corporation
09.2023 - 05.2024
Brand Ambassador/Marketing
Various Companies
03.2023 - 12.2024
Interpreter
Bridging The Gap
04.2022 - Current
2nd Assistant Manager
Hyvee
03.2020 - 07.2022
Front Desk Agent
Great Wolf Lodge Resort
03.2016 - 03.2018
Associate of Arts - Accounting
Johnson County Community College
High School Diploma -
Olathe North High School
University of Kansas
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