Loretta Beharry-Mohamed
Flushing,NY
Summary
Dynamic Customer Success Specialist with a proven track record at EXP Realty, recognized for delivering exceptional client experiences and achieving high customer satisfaction. Expert in conflict resolution and CRM tools, I excel in building lasting relationships and driving repeat business through strategic problem-solving and effective communication.
Overview
16
16
years of professional experience
Work History
Customer Success Specialist / Realtor
EXP Realty
New York
01.2016 - Current
- Delivered top-tier customer experiences through consistent follow-ups, empathetic communication, and prompt issue resolution.
- Managed high volumes of customer inquiries and transactions while maintaining 100% accuracy and compliance.
- Built and maintained strong client relationships, earning repeat and referral business.
- Negotiated contracts and resolved disputes calmly and professionally.
- Leveraged CRM tools to track interactions, updates, and ensure timely support.
- Recognized repeatedly with awards for customer satisfaction and performance.
Founder / Customer Service Director
Blush Kids Inc.
New York
01.2009 - Current
- Launched and managed a successful e-commerce brand with a strong emphasis on personalized customer service.
- Oversaw all aspects of customer interaction from inquiry to post-purchase follow-up.
- Resolved escalated issues efficiently, ensuring customer loyalty and positive reviews.
- Trained and led a team in delivering warm, courteous, and solution-focused service.
- Developed streamlined customer communication processes to improve response time and satisfaction.
Education
Associate of Arts - Real Estate Development
Real Estate Learning Company
New YorkAssociate of Science - Administrative and Secretarial Science
SCS Computer Technical Institute
New YorkSkills
- Customer Relationship Management (CRM)
- Conflict Resolution & De-escalation
- Verbal & Written Communication
- Order & Issue Resolution
- Email & Phone Support
- Strategic Problem Solving
- Cross-functional Team Collaboration
- Detail-Oriented & Process-Driven
Awards Recognition
- Diamond Service Award for Client Satisfaction, 2018
- Top Listing Agent Award, 2018-2022
- Excellence in Client Relations, 2016
- Excellence in Client Relations, 2017
- Excellence in Client Relations, 2018
Timeline
Customer Success Specialist / Realtor
EXP Realty
01.2016 - Current
Founder / Customer Service Director
Blush Kids Inc.
01.2009 - Current
Associate of Arts - Real Estate Development
Real Estate Learning Company
Associate of Science - Administrative and Secretarial Science
SCS Computer Technical Institute
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