Loretta Browne
Risingsun,OH
Summary
Accomplished Store Manager with a proven track record at Scripture Only Inc, excelling in customer service management and team leadership. Demonstrated ability to enhance customer relations and resolve issues, boosting store performance. Skilled in multitasking, organization, and training, consistently exceeding sales targets by fostering a collaborative and efficient work environment.
Also did really well in my work from home environment and achieved compliments and promotions from my superiors.
Overview
6
6
years of professional experience
Work History
Store Manager
Scripture Only Inc
07.2018 - 03.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Phone Representative
Conduent
08.2023 - 02.2024
- Built strong rapport with customers, establishing trust and fostering loyalty to the brand.
- Maintained up-to-date knowledge of industry trends and company policies for informed customer interactions.
- Exceeded sales targets consistently through persuasive communication and effective product presentation.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
Education
Associate of Applied Science - Veterinarian Assisting
Stautzenberger College
Maumee, OH11.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Customer Service Management
- Training and mentoring
- Team Leadership
Timeline
Phone Representative
Conduent
08.2023 - 02.2024
Store Manager
Scripture Only Inc
07.2018 - 03.2024
Associate of Applied Science - Veterinarian Assisting
Stautzenberger College
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