Loretta Byers
Travel Consultant/Customer Service
West Jordan,UT
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
24
24
years of professional experience
Work History
Travel Counselor
American Express Travel Services
06.1995 - 12.2007
- Provided travelers with detailed information about destinations, travel regulations, and visa requirements.
- Developed itineraries that included transportation and accommodations.
- Handled customer inquiries regarding existing reservations or modifications to existing bookings.
- Resolved customer complaints in a timely manner while ensuring satisfaction of clientele.
- Handled sensitive information with professionalism and discretion.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Customer Service Representative
Budget Car Rental
Houston , TX
10.1983 - 04.1995
- Upselling cars and selling insurance packages.
- Provided excellent customer service to resolve customer complaints in a timely manner
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Macarthur High School
Houston, TXSkills
- Travel Arrangements
- High Volume Environments
- Social Media
- Leisure Travel
- International Reservations
- Executive Travel
- Hotel Accommodations
Timeline
Travel Counselor
American Express Travel Services
06.1995 - 12.2007
Customer Service Representative
Budget Car Rental
10.1983 - 04.1995
Macarthur High School
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