Summary
Work History
Education
Skills
Timeline

Ranata Townsend

American Express Global Business Travel
Fontana,CA
Ranata Townsend

Summary

Dynamic Travel Counselor with American Express Global Business Travel, adept at enhancing customer satisfaction through expert itinerary planning and personalized travel solutions. Proficient in Sabre GDS, I excel in negotiating favorable terms and ensuring compliance with corporate travel policies, consistently delivering exceptional service and results in complex travel arrangements.

Work History

Travel Counselor

American Express Global Business Travel
  • Booked flights, hotels, and car rentals using GDS platforms while following corporate travel policies.
  • Resolved itinerary changes, cancellations, and disruptions with timely, accurate customer support.
  • Advised travelers on fare rules, ticketing options, and preferred supplier benefits.
  • Coordinated international and domestic travel requests, ensuring compliance with client requirements.
  • Enhanced customer satisfaction by providing personalized travel recommendations and expert trip planning advice.

Education

High School Diploma

Pacific High School | San Bernardino, CA | 06-1998

Skills

Travel industry experience
Excellent customer service
Strong negotiation skills
Advanced itinerary planning
Executive travel
Travel arrangements
Sabre GDS proficient

Timeline

Travel Counselor

American Express Global Business Travel
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Pacific High School

High School Diploma
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Ranata Townsend