Hetty Molina
Travel Senior Consultant
888 Foster City Blvd,CA
Summary
Innovative travel professional with experience in developing tailored travel experiences. Skilled in time management and client relations, resulting in a loyal clientele and optimized travel arrangements for diverse needs.
Overview
25
25
years of professional experience
Work History
Travel Counselor
Independent Contrator
01.2021 - Current
- Travel consultations, developing personalized domestic and international travel itineraries based on clients' preferences and budget constraints.
- Researched, Counsel and recommended destinations, accommodations, and activities to enhance client experiences.
- Coordinated travel arrangements, including flights, transportation, and lodging for diverse client needs.
- Provided expert advice on visa requirements among different destinations and travel insurance options, driving permissions to ensure compliance and safety.
- Established relationships with suppliers to negotiate better rates and exclusive offers for clients' benefit.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets, asking Open-ended questions to better ascertain clients needs and determine best international travel options.
- Resolved customer inquiries and issues promptly, ensuring high satisfaction rates among clients.
- Analyzed market trends to advise clients on optimal travel destinations and packages tailored to their needs.
- Handled budgetary requirements of individual travelers or groups effectively while meeting their expectations.
- Created comprehensive travel documents for clients containing detailed information on bookings, destination insights, and local tips.
Sabre GDS Travel Specialist
CEA Travel
03.2002 - 02.2005
- Assisted clients in researching and selecting Domestic and international travel options based on preferences and budget.
- Coordinated travel arrangements including flights, accommodations, and activities for diverse client needs.
- Developed itineraries that optimized travel routes and experiences for maximum enjoyment.
- Provided support in resolving customer inquiries and issues related to bookings and travel plans.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
Ticket Counter Services
Copa-Continental Airlines
05.1998 - 08.1999
- Worked effectively in fast-paced checking line at the Airport and secure safety restricted environments.
- Accurate PNR registration in SABRE and APOLLO system.
- Documents verifications codes, following IATA procedures
- Skilled at working independently and collaboratively with the airline team to provide the best services to travelers.
- Secure check in at the Aircraft door, look for hazards or restrict products carry by travelers at the door for safety precautions.
Ticket Agent
TACA AIrline
06.1994 - 02.1998
- Processed ticket transactions efficiently using airline reservation systems.
- Assisted customers with itinerary changes and special requests to enhance travel experience.
- Resolved passenger inquiries, ensuring accurate information delivery and satisfaction.
- Coordinated with ground staff to manage boarding processes effectively during peak hours.
- Maintained up-to-date knowledge of airline policies, fares, and promotions for informed assistance.
- Developed strategies to streamline check-in procedures, reducing wait times for passengers.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
Education
Master of Arts - Counseling Psychology
Santa Clara University
Santa Clara, CA06-2025
Bachelor of Arts - Psychology
Notre Dame De Namur, CA, US
Belmont, CA05-2019
Bachelor of Arts - Business Administration And Management
CEA Central America Universidad -Nicaragua
Managua- Nicaragua12-1999
Skills
- Travel industry experience
- Excellent customer service with strong negations business skills
- Advanced itinerary planning, Hotels accomodations, local stays, oversees tours, activities, business travel and more
- Time management expertise
- Travel research tailored to individual needs
- Mentoring and training
- Regulations and compliance
- Interpersonal communications, Spanish and English Bilingual abilities
- Administrative tasks
- Travel insurance with travel arrangements
Languages
Spanish
Native or Bilingual
Timeline
Travel Counselor
Independent Contrator
01.2021 - Current
Sabre GDS Travel Specialist
CEA Travel
03.2002 - 02.2005
Ticket Counter Services
Copa-Continental Airlines
05.1998 - 08.1999
Ticket Agent
TACA AIrline
06.1994 - 02.1998
Master of Arts - Counseling Psychology
Santa Clara University
Bachelor of Arts - Psychology
Notre Dame De Namur, CA, US
Bachelor of Arts - Business Administration And Management
CEA Central America Universidad -Nicaragua