Loretta Horton
Lampasas,Tx
Summary
Detail-oriented supervisor with a proven track record in enhancing workflow efficiency and team collaboration. Expertise in training staff and implementing quality control measures to ensure compliance with health and safety standards.
Overview
11
11
years of professional experience
Work History
Housekeeping and Laundry Supervisor
Health Care Service Group
Lampasas, TX
04.2021 - 11.2025
- Supervised daily laundry operations to ensure compliance with health and safety standards.
- Trained staff on proper equipment usage and laundry processing techniques.
- Implemented inventory management systems for effective tracking of linens and uniforms.
- Conducted regular inspections to maintain quality control of laundered items.
- Developed and maintained schedules to optimize workflow efficiency across shifts.
- Resolved operational issues promptly to minimize downtime and maintain service levels.
- Collaborated with healthcare teams to prioritize urgent laundry requests effectively.
- Led process improvement initiatives, enhancing overall productivity within the department.
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Increased team productivity through effective delegation and supervision of tasks.
- Improved laundry efficiency by implementing new sorting and folding techniques.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Optimized scheduling of staff shifts to maintain optimal workflow during peak hours.
- Supervised daily housekeeping operations, ensuring cleanliness and adherence to standards.
- Trained and mentored staff on cleaning protocols and safety procedures.
- Conducted regular inspections of guest rooms and public areas for quality assurance.
- Developed schedules for housekeeping staff to optimize workflow efficiency.
- Implemented inventory management processes for cleaning supplies and equipment.
- Coordinated with management to address guest feedback and improve service quality.
- Assisted in training new hires on best practices for sanitation and customer service.
- Streamlined communication between housekeeping team and other departments to enhance collaboration.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
Housekeeping and Laundry Supervisor
Creative Solutions In Healthcare
Ballinger, TX
07.2015 - 04.2021
- Supervised daily laundry operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on equipment usage and best practices for efficiency.
- Developed schedules to optimize workflow and maintain service levels in high-demand periods.
- Implemented quality control measures to ensure cleanliness and textile integrity of linens.
- Coordinated inventory management, tracking supplies to minimize waste and reduce costs.
- Boosted employee morale by fostering a positive work environment conducive to open communication and teamwork.
- Mentored new employees in proper laundry procedures, leading to increased overall performance levels.
- Supervised daily housekeeping operations, ensuring adherence to quality standards and protocols.
- Trained and mentored staff on cleaning techniques and safety procedures, enhancing team efficiency.
- Implemented inventory management system for cleaning supplies, reducing costs and improving availability.
- Led initiatives to improve guest satisfaction scores through enhanced cleanliness and attention to detail.
- Established training programs focused on sustainability practices within housekeeping operations.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Established and enforced safety protocols and guidelines for staff.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Increased employee performance through effective supervision and training.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
Housekeeping Supervisor
Creative Solutions In Healthcare / Hill Country
Lampasas Tx
08.2025 - Current
- Supervised daily operations of housekeeping staff, ensuring adherence to cleanliness standards.
- Conducted regular inspections to maintain quality control and compliance with health regulations.
- Developed training programs for new hires, enhancing team efficiency and service delivery.
- Implemented inventory management systems for cleaning supplies, reducing waste and optimizing usage.
- Coordinated scheduling for housekeeping staff, ensuring adequate coverage during peak periods.
- Led safety training initiatives, promoting a culture of safety and compliance among team members.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Increased employee performance through effective supervision and training.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
Education
High School Diploma -
Winters High School
Winters, TX05.1984
Skills
- Cleaning and sanitation
- Customer service
- Task assignment
- Training and mentoring
- Staff scheduling
- Cleaning techniques
- Staff training and development
- Health and safety compliance
- Cleaning bathrooms
- Cleaning practices
- Quality improvements
- Sanitation standards
- Chemical handling
- Employee evaluations
- Performance improvements
- Performance evaluation
- Quality assurance
- Dusting furniture
- Regulatory compliance
- Housekeeping
- Staff motivation
Timeline
Housekeeping Supervisor
Creative Solutions In Healthcare / Hill Country
08.2025 - Current
Housekeeping and Laundry Supervisor
Health Care Service Group
04.2021 - 11.2025
Housekeeping and Laundry Supervisor
Creative Solutions In Healthcare
07.2015 - 04.2021
High School Diploma -
Winters High School