Miqua B. Zephir
Apopka,FL
Summary
Compassionate, detail-oriented healthcare and administrative professional with experience in hospital, home health, and wellness spa settings. Skilled in patient care, medical records management, and HR support, with proven ability to balance clinical responsibilities and administrative duties. Recognized for empathy, organization, and strong communication skills in fast-paced, team-oriented environments.
Professional liaison professional with proven track record in bridging communication gaps and enhancing collaborative efforts. Adept at managing relationships and ensuring smooth project execution through strong organizational skills and strategic planning. Recognized for commitment to team success and adaptability in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Records Liaison
C3 Wellness Spa
05.2024 - Current
- - Manage and maintain accurate patient medical records in compliance with HIPAA standards.
- - Process requests for patient information from internal departments and external providers.
- - Audit records for accuracy and completeness; address documentation gaps.
- - Collaborate with staff to streamline workflows and improve record-keeping systems.
HR Liaison
C3 Wellness Spa
05.2023 - 05.2024
- - Supported HR functions including onboarding, compliance, and employee files.
- - Assisted with training coordination, scheduling, and performance review processes.
- - Acted as a liaison between management and staff for HR-related concerns.
Guest Relations Representative
C3 Wellness Spa
06.2022 - 05.2023
- - Managed front desk operations: scheduling, check-in/out, payments, and service inquiries.
- - Educated guests on spa services, memberships, and promotions.
- - Handled customer concerns professionally to ensure client satisfaction.
Certified Nursing Assistant (CNA)
Bayada Home Health Care
01.2022 - 06.2022
- - Assisted patients with ADLs including bathing, dressing, feeding, and ambulation.
- - Supported patients with OOB transfers and mobility.
- - Provided companionship and reported changes in condition to supervising nurses.
Certified Nursing Assistant (CNA)
Orlando Health – Health Central Hospital
03.2021 - 12.2021
- - Assisted patients with ADLs including bathing, grooming, feeding, and ambulation.
- - Performed accuchecks, phlebotomy, and simple dressing changes.
- - Assisted with mobility and OOB transfers; ensured safety and comfort.
- - Communicated changes in patient condition to nursing staff promptly.
Education
Associate of Arts (A.A.) - General Studies
Valencia College
Orlando, FL01.2025
Nursing Major
Valencia College
Orlando, FL03.2028
High School Diploma - undefined
Lake Brantley High School
Altamonte Springs, FL01.2018
Skills
- - Certified Nursing Assistant with acute-care and home-health experience
- - Skilled in ADLs, safe mobility, OOB assistance, and patient dignity support
- - Experienced in phlebotomy, accuchecks, and simple dressing changes
- - Guest relations expertise: scheduling, service education, front desk operations
- - HR support: onboarding, compliance, and training coordination
- - Medical records management: HIPAA compliance, filing, auditing, and retrieval
- - Organized multitasker with high attention to detail
- - Empathetic communicator with conflict-resolution strengths
- - Adaptable, dependable, and solution-focused team contributor
Certification
- Certified Nursing Assistant (License #CNA395587) – 2020-11
- Certificate in Human Resource Management – 2023-04
Timeline
Medical Records Liaison
C3 Wellness Spa
05.2024 - Current
HR Liaison
C3 Wellness Spa
05.2023 - 05.2024
Guest Relations Representative
C3 Wellness Spa
06.2022 - 05.2023
Certified Nursing Assistant (CNA)
Bayada Home Health Care
01.2022 - 06.2022
Certified Nursing Assistant (CNA)
Orlando Health – Health Central Hospital
03.2021 - 12.2021
Nursing Major
Valencia College
High School Diploma - undefined
Lake Brantley High School
Associate of Arts (A.A.) - General Studies
Valencia College
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